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Posts by category

• Category: Behavioral Science
  • Digital Experience Isn’t One-Size-Fits-All: How High-Impact Health Events Are Reshaping Member Trust
  • Why Digital Health Falls Short – and How Enterprise Integration Can Reconnect the Patient Journey 
  • AI and Behavioral Science in Healthcare
  • Navigating Health Inequities: Strategies for Digital Health Equity
  • Avoidable & Unnecessary ER Visits: Emergency Room Diversion Strategies
  • Frictionless Healthcare, Part 5: The Power of Perception
  • Closing Gaps in Care: What Key Strategies Should Plans Consider?
  • Frictionless Healthcare, Part 4: Stories that Move
  • D-SNP Spotlight, Part 2: Engagement Opportunities within the 2023 Ruling
  • Frictionless Healthcare, Part 3: The Power of Reciprocity in Healthcare
  • How to Address Changes in Patient Engagement and Motivate Flu Vaccination Fulfillment
  • Frictionless Healthcare, Part 2: Using Reciprocity to Increase Motivation
  • People of mPulse: Eden Brownell, Lead Behavioral Strategist
  • Frictionless Healthcare: Fueling Behavior Change
• Category: Company News
  • mPulse Strengthens Market Position in Q1 2026 Through Focused Execution and Innovation
  • mPulse Highlights 2025 Growth and Announces Leadership Appointments to Drive Next Phase of HXI Capabilities in 2026
  • mPulse Announces Eighth Annual Activate2025 Customer Awards
  • mPulse Delivers Strong Q3 Results, Gains Forrester Recognition, and Makes C-Suite Appointment
  • Activate2025: Key Themes and Takeaways 
  • MHPA Honors mPulse with Isadore King Spirit of Service Award
  • mPulse Acquires Clarity to Unify the Consumer Health Experience
  • mPulse Sees Accelerated Revenue Growth and Product Adoption in First Half of 2025
  • Introducing Health Experience & Insights (HXI): The Gateway to Transforming Health Engagement
  • What to expect at Activate2025: Building Trust for Better Outcomes
  • mPulse Leads Conversations Around Trust in Healthcare for Better Consumer Experience and Outcomes at Activate2025
  • mPulse Strengthens Market Position with Health Experience and Insights Leadership in Q1 2025
  • mPulse Commends FCC for Allowing Healthcare Industry More Time to Transform the Consumer Health Experience
  • mPulse Completes Strong 2024 and Kickstarts 2025 with Launch of its AI Center of Excellence
  • mPulse Delivers Significant Growth In Q3 2024 and Advances HXI and AI Capabilities
  • Seventh Annual Activate 2024 Awards
  • Key Takeaways from Activate2024 
  • mPulse Launches Key HXI Platform Enhancements
  • mPulse Acquires Zipari to Combine Two Leading Healthcare Focused CX Companies
  • mPulse Welcomes Renowned Healthcare Industry Leaders as Keynotes for Activate2024
  • Industry-First Platform Drives Market Innovation & Growth
  • mPulse Recognized in the Gartner® Hype Cycle™ for U.S. Healthcare Payers, 2024
  • mPulse Launches New Predictive Analytics and Engagement Solution and Reports Strong Q1 2024 Growth
  • How to Use SMS to Transform Healthcare Communication
  • mPulse Drives Strong Q4 2023 Results with Organic and Strategic Growth
  • mPulse is Combining with HealthTrio and Decision Point Healthcare Solutions
  • mPulse Creates Ongoing Momentum and Revenue Growth in Q3 2023
  • mPulse Recognizes Innovative Healthcare Organizations in the Sixth Annual Activate 2023 Awards
  • mPulse Achieves Strong YoY Revenue Growth in Q2 2023 Driven by Outcomes-Driven Engagement Solutions
  • mPulse recognized in 2023 Gartner® Hype Cycle™ for U.S. Healthcare Payers
  • mPulse Drives Strong Q1 2023 Growth
  • mPulse Announces mPulse for Salesforce on Salesforce AppExchange
  • mPulse and AltaMed Research Innovative Approach to Increasing Colorectal Cancer Screenings
  • People of mPulse: SriVani Ganti, Director of Health Equity
  • mPulse Supports Over 30 Customers During the Unwinding of Continuous Enrollment
  • mPulse Appoints Jay Brookes as Chief Sales Officer and Brendan McClure as Chief Marketing Officer
  • mPulse Expands Streaming Engagement Capabilities for Consumer-Focused Digital Health Content
  • Celebrating Achievement in Health Equity and Technology Innovation at the Activate Awards
  • CareSource Activates Hard-to-Reach Members with Conversational Outreach and Streaming Content
  • mPulse Acquires HealthCrowd
  • mPulse Acquires The Big Know
  • mPulse Celebrates Health Equity with Third Annual Activate Awards
  • Release: mPulse Adds Brendan Miller as Chief Commercial Officer and Reva Sheehan as Government Programs Strategic Market Executive
  • 5 Key Takeaways from Speaking at the 11th Annual Medicare Market Innovations Forum
  • 5 Key Takeaways from Speaking at Rise National
  • Key Takeaways from Last Week’s Webinar on Improving Member Engagement
  • How the New CMS Final Rule will Change Medicare Member Engagement
  • mPulse Highlighted Among Venture-Backed Companies Facing COVID-19
  • mPulse Is Bringing Rich Business Messaging to Healthcare  
  • New Study Analyzes Impact of Social Determinants of Health and Conversational AI on Medicare Medication Refill Adherence
  • mPulse Named a Select Tier Partner by Amazon Web Services
  • mPulse and Carenet Health establish strategic partnership to strengthen healthcare consumer engagement
  • Inland Empire Health Plan Receives The First Approval for Text Messaging Engagement for Medi-Cal Members: Our Top Takeaways
  • Insights from Activate2018: How Data and Conversational AI Drive Behavior Change
  • Activate2018: Key Themes and Highlights
  • mPulse Recognizes Excellence in the Healthcare Industry with its First Annual Activate Awards
  • mGage and mPulse Partner to Improve Consumer Engagement in Healthcare through RCS Messaging
  • IDC names mPulse an Innovator in 2018 Digital Patient Engagement Report
  • mPulse Acquires MessageBeam to Strengthen Omnichannel Engagement
  • Docent Health Chooses mPulse to Scale and Deepen Their Personalized Healthcare Journeys
  • Santa Clara Family Health Plan Chooses Healthx Mobile Engagement Suite to Engage and Activate Their Members
  • AxisPoint Health Taps mPulse for Engagement Tools to Further Activate Health Plan Members in Their Care
  • Healthx Partners with mPulse to Help Payers Expand the Reach and Access of Their Portal & Engagement Solutions
  • Takeaways from Activate 2017: Event Presentations and Content
  • Takeaways from Activate 2017: Learnings and Best Practices from Medtronic, Delta Dental and Canary Health
  • Takeaways from Activate 2017: Connecting Health Activation and Conversational Business
  • mPulse Partners with Harvard Medical School to Evaluate the Impact of Tailored Text Message Programs to Activate Medicaid Members
  • mHealth Watch Blog Series Week 3: Mobile Appointment Reminders
  • mHealthWatch Publishes Blog Series Highlighting mPulse’s Patient Engagement Outcomes Report
  • Thomas Pham from Inland Empire Health Plan (IEHP) Shares his Insights on Engaging a Growing and Hard-to-Reach Medicaid Population
  • Interactive Text Messages Engage and Activate Medicaid Members, Research Finds
  • Healthcare Apps: The Good, The Bad, The Ugly
  • Press Release: CHCF Invests in mPulse to Better Serve Californians in the Safety Net
  • Healthcare Leaders share their tips on how to create a successful mobile strategy
  • mPulse’s Strong 2016 Start Driven By $13M in Funding, Key Customer Additions
  • In Light of Increased Litigation, Best Practices for Consumer-Focused Mobile Engagement
  • mPulse Announces $1.7M of New Funding
  • mPulse Acquires the Healthcare Division of Archer USA, Inc.
  • Mobile Marketer: MobileStorm’s Launch of mPulse Targets Patient Engagement, Medical Costs
  • SoCalTech: mobileStorm Spins Out mPulse To Tackle Healthcare Opportunity
• Category: Compliance & Regulations
  • The Star Ratings Ground Is Moving. Your Strategy Shouldn’t Depend on Where It Settles.
  • Meeting Medicaid’s New Community Engagement Requirements
  • Modernizing Utilization Management Communications to Meet CMS Prior Authorization Requirements
  • The Silent Churn: How Member Portals Put Retention at Risk
  • ‘Revoke-All’ Consent Rule Waiver Extended
  • How to Improve CAHPS Performance: An Action Plan for 2026 
  • 2026 Star Ratings Retrospective: Stabilization Without Breakthrough
  • Will The FCC’s ‘Revoke-all’ Consent Rule Be Up For Further Debate? 
  • CMS is Sunsetting Standard Direct Enrollment (SDE): What Does This Mean for Carriers?
  • CMS-0057F Compliance Guide for Health Plans: Step-by-Step Roadmap to Interoperability & Prior Authorization 
  • ACA Open Enrollment 2026: 5 Key Steps for Success 
  • Enhanced Direct Enrollment (EDE): What Health Plans Should Know
  • 5 Reasons to Act Now on CMS’s Interoperability & Prior Auth Rules
  • A Game Changer for Dual-Eligible Plans: CMS’s Proposed HRA Integration Rule
  • Centers for Medicare & Medicaid Services 2026 Final Rule & Rate Announcement
  • Three Key Trends Driving the Future of Member Portals
  • Structuring Your Healthcare Organization for Seamless, Compliant Member Engagement 
  • Plugging the Notify.gov Gap: Empowering State Agencies to Engage Medicaid Populations
  • Navigating the New FCC TCPA Consent Revocation Rules: An In-Depth Guide for Healthcare Organizations
  • 2025 Trends in Health Plan Consumer Engagement 
  • Upcoming Changes to TCPA Consent Revocation Rules 
  • 2025 Star Ratings Retrospective
  • Navigating TCPA for Healthcare Organizations
  • Breaking Down CMS-0057-F: What It Means and How to Stay on Track 
  • CMS Guidance: The Latest Provider Directory Compliance Updates 
  • Don’t Let the 2025 CMS Changes Get You Down: Get Ahead With These Member Engagement Best Practices
  • Navigating New TCPA Regulations: A Guide for Healthcare Communications
  • Medicaid Redetermination: 180 Days After the Return to Regular Operations
  • The Importance of Annual Wellness Visits for Providers, Payers, & Patients
  • The Return to Normal: Medicaid Redetermination Edition
  • What Plans Need to Know About DHCS Latest Release of Guiding Principles
  • CMS 2023 Ruling’s Impact on D-SNP Populations, Part 1
  • Analysis of April 1, 2021 Supreme Court Ruling on the TCPA
  • Our Reaction to the Two New TCPA Rulings from the FCC
  • Reaction and Analysis: Office of Civil Rights Takes a Position on Text Messaging in Healthcare
  • eMarketer: What Marketers Need to Know About Digitally Enabled Care
• Category: Conversational AI
  • Generative AI, Conversational AI, Predictive Analytics – What Works Best for Preventive Healthcare: Part 2
  • Generative AI, Conversational AI, Predictive Analytics – What Works Best for Preventive Healthcare: Part 1
  • Health Equity, Part 3: Leveraging Digital Capabilities to Combat Food Insecurity
  • How to Engage and Retain Patients in Clinical Trials
  • Poor Healthcare Technology Experiences Erode Consumer Trust. AI Can Repair Relationships.
  • Improving the Patient Experience: Solving the Top Four Healthcare Challenges 
  • Health Equity, Part 1: How Can Digital Engagement and Conversational AI Promote Health Equity?
  • Delivering Equitable Health Experiences Among Medicaid Populations
  • Activating Healthcare Consumer Behavior Change: Make it Personal
  • What Type of Healthcare Chatbot Do You Need?
  • Improving Patient Engagement in Pharmacy Operations Using Conversational AI
• Category: Events
  • 2022 National Summit Recap: Scaled for Many, Tailored to One, Leveraging Data to Impact Member Engagement
  • Key Takeaways from the 11th Annual Star Ratings Master Class
  • Key Takeaways from RISE West and the mPulse Roundtable
  • Top 5 Learnings From World Congress’ Medicaid Managed Care Conference
  • Chris Nicholson Advises the Next Generation of Entrepreneurs
  • In Conversation with Jared Reitzin – HIMSS15 Edition
• Category: Health Equity
  • Top 4 Strategies to Retain D-SNP Members
  • Overcoming Member Barriers to Breast Cancer Screenings 
  • Answering the Demand for Consumerism in Healthcare
  • Digitizing Equity: Transforming Medicaid with Technology and Empathy
  • How Patient-Centered Communication Can Address Maternal Health Inequities
  • Health Equity, Part 2: Optimizing Digital Strategies to Increase Data Representation
  • Improving Maternal Health Outcomes with Digital Trends
  • How to Overcome Flu Vaccination Inequities This Flu Season
  • 4 Largest Barriers to Treating Mental Health and Solutions to Address Them
• Category: Health Experience & Insights (HXI)
  • Using Member Analytics to Drive Actionable Engagement for Health Plans
  • Driving Member-Centric Outcomes: Key Strategies and Takeaways from mPulse’s HOS Webinar
  • Maximize the Value of Your Member Portal – Part 2
  • Transforming Health Plan Engagement: The Power of Self-Service Digital Tools 
  • Maximize the Value of Your Member Portal: 3 Key Strategies – Part 1
  • Introducing Health Experience and Insights (HXI): A New Standard For Digital Health Engagement
  • Top 10 Trends in Digital Health Engagement
• Category: Health Literacy
  • 7 Ways to Use Streaming Content in Your Health Communication, Part 2
• Category: Member Engagement
  • Open Enrollment Is More Than a Moment: How to Deliver More Impactful Member Engagement From Day One
  • Improving CAHPS, HOS, and Retention through Scalable, Personalized Engagement Strategies
  • Talking CAHPS: Building Trust in Healthcare
  • Talking CAHPS: Member Retention
  • 3 Ways Health Information Technology Improves Health Outcomes
  • 6 Innovations in Streaming Health Content that Improve Member Experience
  • Shifting the Mindset: How Health Plans Can View Members as Consumers in a Digital-First World
  • Closing Diabetes Care Gaps
  • Reimagining CAHPS & HOS Engagement
  • The Evolution of Healthcare Member Engagement
  • Strong Outcomes Require Strong Relationships
  • Only The Lonely…Social Isolation in the Modern World
• Category: Member Experience
  • Improving HOS Scores in the Evolving Landscape of Member Experience
  • Unlocking Provider Power: The Playbook for Medicare 5-Star Quality Ratings
  • Boosting Part D CAHPS Scores: A Data-Driven Approach for Health Plans
  • Uncovering the Top Healthcare Exchange Enrollment Challenges
• Category: Products & Solutions
  • The Power of Combining Automated and 1-1 Digital Outreach
  • Digital Strategies to Improve Medication Adherence
  • How Combining Conversational AI and Visual Stories Can Increase Colorectal Cancer Screenings
  • 2023 Star Ratings Update: Digital Engagement’s Role in Closing Diabetic Care Gaps
  • Overcoming Barriers for the COVID-19 Vaccine for Kids
  • Flu Season 2021-2022: New Challenges Require New Approaches
  • MHPA & mPulse Present: Using Fotonovelas to Increase Member Engagement and Reach Wider Populations
  • How We Tailor Healthcare Engagement Content
  • How Leading Payers, Providers, Pharmacies, and Population Health Organizations are Adapting to this Flu Season
  • Case Study: mPulse Boosts Consumer Engagement and Health Supply Reorder Rates for Shield HealthCare
  • How mPulse Uses Analytics to Tailor Messages and Drive Member Engagement for Healthcare
  • When It Comes to Medication Adherence, Dialogue is More Effective Than a Monologue
  • Using Data Science to Uncover Insights and Drive Engagement
  • mPulse Launches Flu Vaccination Awareness Solution
• Category: Quality Measures
  • Talking CAHPS: The HOS Edition
  • Navigating the Changing Landscape of Medicare Advantage Star Ratings in Healthcare
  • 2023 Star Ratings: Experience Reigns Supreme as Equity Waits in the Wings
  • CAHPS: How to Plan for 4x Weighted Stars Measures 
• Category: Streaming Health Content
  • 7 Ways to Use Streaming Content in Your Health Communication, Part 1
  • The Future of Health Literacy
  • How Education Leads to Activation
• Category: Text Messaging
  • Results: People Want Mobile to Play Larger Role in Healthcare
• Category: Uncategorized
  • Longest. Unwinding. Ever. The Continuous Wind Down of Continuous Enrollment
  • New Blog Series, People of mPulse: Brendan McClure