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Santa Clara Family Health Plan Chooses Healthx Mobile Engagement Suite to Engage and Activate Their Members

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Santa Clara Family Health Plan Chooses Healthx Mobile Engagement Suite to Engage and Activate Their Members

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INDIANAPOLIS, IL – February 21, 2018 – Healthx, Inc., the leader in cloud-based digital engagement solutions for healthcare payers, is proud to announce their recent partnership with Santa Clara Family Health Plan (SCFHP), a local, public, not-for-profit health plan dedicated to improving the health and well-being of the residents of Santa Clara County, California. Through the Healthx Mobile Engagement Suite, SCFHP will expand its member outreach strategy to include SMS text message communications.

The Healthx Mobile Engagement Suite will enable SCFHP to engage and connect through text messaging, a communication channel increasingly preferred by many members. Based on the recently announced partnership with mPulse, Healthx offers a pre-integrated multi-channel mobile solution that provides SCFHP members with tailored and meaningful dialogue to encourage healthy behaviors, with significant savings to the Plan through reduced administrative costs.

“Engaging our members in their health is a top goal for us,” said Chris Turner, SCFHP’s Chief Operating Officer. “Personalized and interactive text messaging will help SCFHP drive member portal adoption and close gaps in care, improving outcomes for our members and our organization.”

SCFHP was looking for a way to engage with their members in the most convenient and consumer-friendly way. With personalized and interactive text messages that deepen reach and engagement, SCFHP will be able to motivate healthy behaviors and lift quality scores.

“Consumers will always need guidance about what healthcare actions they need to take,” said Mike Gordon, Chief Strategy and Alliances Officer for Healthx. “The Healthx Mobile Engagement Suite data-driven insights enable delivery of tailored and meaningful messages that drive consumers to take action. Activated consumers translate to improved outcomes.”

While increasing portal adoption is a major draw for many health plans, a range of other benefits come from programs like establishing a primary care provider, chronic care management and closing gaps in care. The solution has already seen tremendous success with other health plans, including an 18% increase in portal signup rate following a text outreach program, as well as a 52% increase in member understanding of key health services. With Healthx’s newest offering, the Healthx Mobile Engagement Suite provides solutions for members to manage their health benefits through their most preferred communication channel. For more information, please contact Healthx at


About Santa Clara Family Health Plan:

SCFHP is a local, public, not-for-profit health plan that provides high-quality health coverage to residents of Santa Clara County. Through a dedicated partnership with an expansive network of doctors and other professionals, SCFHP acts as a bridge between the health care system and those who do not have access to or cannot afford health care. SCFHP is the local plan for Medi-Cal, Cal MediConnect and Healthy Kids in Santa Clara County. SCFHP began offering coverage in 1997 and is now proud to provide services to over 260,000 residents of Santa Clara County. Through devotion to outstanding service and care for the community, SCFHP is committed to providing quality, affordable health insurance to the underserved in Santa Clara County’s diverse population. For more information, visit


About Healthx:

At Healthx, we put our nearly 20 years of industry experience and best practices to work to serve the needs of approximately 200 healthcare payers representing 24 million members and 700,000 providers. We develop and implement secure, cloud-based, member-centric digital portals that connect payers with members and providers. We partner with commercial health plans, third-party administrators, employers and brokers to build comprehensive, configurable solutions that improve clinical, operational and financial performance. Through our platform, our customers can close gaps in care, achieve regulatory compliance, improve quality ratings and reduce costs. Our customers achieve a rapid return on investment by moving more transactions from costly channels to efficient online portals. For more information, visit Follow Healthx on TwitterLinkedIn and Facebook.

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