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The New Standard for Health Engagement

mPulse's health experience and insights products create consumer-centric journeys that deliver better health outcomes and business impact.

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The New Standard of Health Engagement

mPulse's health experience and insights products create consumer-centric journeys that deliver better health outcomes and business impact.

Contact Us »
NEWS

mPulse Delivers Significant Growth In Q3 2024 and Advances HXI and AI Capabilities

mPulse’s consistent innovation in the member engagement market through its integrated HXI technology is fueling growth and creating transformational value for mPulse’s health plan customers.

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ON-DEMAND WEBINAR

A 2025 Look: Closing the Gaps in Star Ratings

This webinar features mPulse's government programs and insight expert, Reva Sheehan, alongside Jenn Kerfoot, DUOS' Chief Strategy and Growth Officer, and Tejaswita Karve, Mass General Brigham Health Plan's Medicare Stars Leader, for an informative webinar as they discuss recent and upcoming changes in Medicare Star Ratings and best practices to mitigate risk and overcome challenges.

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NEWS

mPulse Releases List of Winners of the Seventh Annual Activate 2024 Awards

Awards recognize healthcare organizations leading the industry in innovating for positive health outcomes, health equity, and engagement among diverse member populations.

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NEW TOOL

2025 Stars Compare Tool

The highly anticipated 2025 Stars Compare Tool is now available for public use! This tool provides plans with complementary access to compare your own year-over-year performance trends at the measure and domain level as well as access to compare your performance with that of your service area peers.

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NEWS

mPulse Acquires Zipari, A Leader in Healthcare CX and Engagement Technology

mPulse’s fourth recent acquisition showcases its commitment to transforming healthcare through innovative solutions and a consumer-first approach.

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NEW ON-DEMAND WEBINAR

Navigating the Telephone Consumer Protection Act for Healthcare Organizations

Whether you are a legal advisor, compliance officer, quality expert, or marketer, this webinar will equip you with the necessary knowledge to navigate the TCPA landscape confidently and compliantly.

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NEW RESEARCH

mPulse Recognized in the Gartner® Hype CycleTM for U.S. Healthcare Payers, 2024

This recognition marks the third consecutive year mPulse has been included in the Gartner report and first time mPulse has been recognized across three categories. Download a complimentary copy of the entire Gartner Hype Cycle for U.S. Healthcare Payers, 2024 report today.

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PRODUCTS

A Product Suite That Optimizes the Consumer Health Journey

Predictive Analytics

Turn data into actionable insights, pinpoint risk across your population and confidently make informed decisions with advanced predictive technology.

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Omnichannel Engagement

Deliver personalized, AI-driven outreach through ready-to-go programs or self-service tools, that empower consumers to take health action.

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Health Portals

Offer comprehensive health navigation tools, bringing together members, providers, employers, brokers, and plans into one integrated portal suite.

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Acquisition & Payments

Manage the entire member lifecycle with products to support quoting, plan shopping, enrollment, data management, billing, and commissions.

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Content Hub

Improve health literacy with our library of interactive and easily editable content in your H3O Connect Portals with our Content Management System.

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Platform

Transform consumer journeys with innovative technology powered by our HITRUST-certified, Health Experience and Insights Platform.

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Predictive Analytics

Turn data into actionable insights, pinpoint risk across your population and confidently make informed decisions with advanced predictive technology.

Learn More »

Omnichannel Engagement

Deliver personalized, AI-driven outreach through ready-to-go programs or self-service tools, that empower consumers to take health action.

Health Portals

Offer comprehensive health navigation tools, bringing together members, providers, employers, brokers, and plans into one integrated portal suite.

Acquisition & Payments

Manage the entire member lifecycle with products to support quoting, plan shopping, enrollment, data management, billing, and commissions.

Content Hub

Improve health literacy with our library of interactive and easily editable content in your H30 Connect Portals with our Content Management System.

Platform

Transform consumer journeys with innovative technology powered by our HITRUST-certified, Health Experience and Insights Platform.
BUILD STRONGER RELATIONSHIPS

Personalize Interactions Along the Entire Health Journey

mPulse's integrated health experience and insights products and solutions enable you to meet the needs of consumers no matter where they're at throughout their health journey.

Leading Healthcare Organizations Love mPulse​

Market Leading Scale

EXPERIENCE
0 +

years of experience as leaders in consumer engagement

Reach
0 +

customers across the healthcare ecosystem

Scale
0 B+

digital consumer transactions annually

Security

HITRUST

Certified

and HIPAA-Compliant

Request a Demo

Health consumer empowerment starts here. If you’d like to see our products in action, schedule a personalized demo today.

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Solutions by Engagement

Solutions for Healthcare’s Toughest Challenges

From improving health outcomes across target populations to transforming daily operations, mPulse delivers a new standard for digital solutions.

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Member Experience and CAHPS

Elevate member experience and CAHPS performance through risk prediction and data-driven engagement.

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Population Health

Leverage predictive insights and digital outreach to assess and address health needs across your population.

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Preventive Health

Deliver proactive and targeted digital programs to improve health outcomes and HEDIS measure performance.

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Provider Relations

Improve relationships with your provider network and give them the tools they need to better care for your members.

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Social Needs

Promote health equity and address unmet social needs across your population through data-driven outreach.

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Condition Management

Empower consumers with tools and resources for effective management of chronic conditions.

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Acquisition and Retention

Gain and retain more members by overcoming barriers to enrollment and solving for top disenrollment drivers.

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Care Team Collaboration

Improve collaboration across care constituents with unique tools to bridge the gap between members, providers, and the health plan.

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Access to Care

Reduce unnecessary ER utilization and facilitate care access through digital outreach.

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How we’re different

Why Choose mPulse?

Proven Outcomes and Business Impact

Improve outcomes, quality performance, and retention while creating operational efficiencies through our technology.

Designed Exclusively for Healthcare

Leverage purpose-built technology and robust partner integrations backed by 12+ years of healthcare expertise.

Personalized and Targeted Engagement Strategy

Deliver high-impact digital experiences tailored to individual needs across your population.

Unparalleled Insights

Inform enterprise strategy through intelligent predictions and experiential insights, optimized through our connected data layer.

Configurable and Integrated Digital Products

Flexibly support diverse populations and business needs with our configurable suite of integrated products.

Data Security and Compliance

Ensure the highest standards of data protection and adherence to healthcare regulations.

Enhanced Consumer Engagement

Forge stronger connections with consumers through personalized, interactive communication strategies.

Predictive Insights for Proactive Health Management

Advanced analytics enable you to anticipate health needs and optimize care delivery.

Streamlined Digital Experiences

Simplify and enhance the digital journey for both health providers and consumers.

Personalized Content Drives Informed Decisions

Deliver targeted health information that empowers consumers to make educated health choices.

Scalable Solutions to Satisfy Diverse Needs

Adapt and grow with the evolving demands of healthcare organizations and their consumers.

Data Security and Compliance

Ensure the highest standards of data protection and adherence to healthcare regulations.

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OUTCOMES

Best-in-Class Outcomes

Combining powerful technology with deep healthcare expertise, mPulse delivers high-impact results for our partners.

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4.7pp

improvement in access related measures

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8X

increase in new members engaging with content year over year

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58%

SMS engagement rate in new member onboarding program

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30.6%

click through rate across touchpoints

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22pp

increase in recertification rates

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60.1%

engagement in medical supply reorder program using Engagement Console

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Testimonials

Hear From Our Customers

“Boston Medical Center HealthNet Plan is a mission-driven organization, committed to consistently elevating our high bar for managing the care of vulnerable populations. Our partnership with Decision Point is another step toward raising that bar as new and advanced technologies become available that will improve the quality of care and experience for our members.”

Jeff Hunt, Chief Product and Marketing Officer at Boston Medical Center HealthNet Plan

“Medical Mutual is committed to improving the lives of our members by offering high-quality products and services. Each member’s experience with their health plan is critically important to us because it provides them with the right foundation to lead happier and healthier lives. Decision Point has enabled us to further our mission by helping us engage members more effectively.”

Mark Pencek, Vice President of Customer Experience at Medical Mutual

“mPulse enables us to leverage our information assets in a way that helps us enhance the quality of care provided to our members. These initiatives have resulted in more satisfied members and a double-digit reduction in avoidable hospitalizations.”

David Lemperle, SelectHealth

“Maintaining our high-quality standards to serve our patients to the best of our ability, lies in understanding our patients’ needs, preferences, and individual healthcare journeys. Our partnership with Decision Point has proven valuable in ensuring that we are making the most of our data assets and translating the insights derived into first-rate patient care and experience.”

Dr. Rahul Nayyar, Chief Medical Officer at Choice Medical Group

“mPulse takes this complex and diverse mobile market and creates simplified solutions to engage consumers. mPulse knows how to engage consumers given the rapidly changing market today. The new healthcare focus really illustrates their combined expertise and shows that they are committed to our industry.”

Scott Jesse, Director of IT, Delta Dental

“When consumers are active participants in their care, outcomes are better and costs are lower. DHIN creates value for its customers through leveraging technology to improve speed and quality of care, and mPulse is the ideal partner to assist us in more efficiently and effectively engaging consumers in their health. mPulse’s expertise and success in developing innovative solutions at the cross-section of healthcare and mobile qualifies them as a consummate partner.”

Randy, COO, mPulse Customer

CONTACT US

Take the First Step

Ready to revolutionize health journeys for your population? We’d love to speak with you. Fill out this short form and we’ll be in touch.

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