Humans are Complex. Understand and Address the Whole Story.
improvement in HRA completion
SNAP application click-through rate using SMS
DSNP engagement in healthy food card benefit program
engagement in Medicare Social Isolation Support Program
Engage your hardest-to-reach Special Needs Plan (SNP) members and improve health equity, quality performance and retention goals.
Our 90+ machine learning models uncover insights into individual-level SDoHs and members’ real-world challenges. Precise identification of determinants provides insights into socioeconomic status, physical environment, social support, access to care, health literacy, and much, much more.
Identify and support social needs through conversational digital outreach. Our powerful NLU technology deciphers complex member responses and follows up with the right resources and tools to ensure needs are met, resulting in better relationships and better health outcomes.
Integrate critical community resources into the member care experience by bringing Community-Based Organizations into your portal through multi-user portal access and creating portal-driven campaigns, custom pages, alerts, and more that address social needs and health equity challenges.
“Boston Medical Center HealthNet Plan is a mission-driven organization, committed to consistently elevating our high bar for managing the care of vulnerable populations. Our partnership with Decision Point is another step toward raising that bar as new and advanced technologies become available that will improve the quality of care and experience for our members.”
“Medical Mutual is committed to improving the lives of our members by offering high-quality products and services. Each member’s experience with their health plan is critically important to us because it provides them with the right foundation to lead happier and healthier lives. Decision Point has enabled us to further our mission by helping us engage members more effectively.”
“mPulse enables us to leverage our information assets in a way that helps us enhance the quality of care provided to our members. These initiatives have resulted in more satisfied members and a double-digit reduction in avoidable hospitalizations.”
“Maintaining our high-quality standards to serve our patients to the best of our ability, lies in understanding our patients’ needs, preferences, and individual healthcare journeys. Our partnership with Decision Point has proven valuable in ensuring that we are making the most of our data assets and translating the insights derived into first-rate patient care and experience.”
“mPulse’s understanding of the Medicaid population and insight-driven mobile engagement solution has enabled us to connect and engage in two-way dialog with our members, a conversation that’s led to improved knowledge of our services, generating better health outcomes.”
“mPulse’s solutions are based on its deep understanding of the unique challenges health plans face in managing Medicaid and other vulnerable populations, and it’s demonstrated time and again its ability to design effective mobile engagement strategies.”
“The visual story was super fun I’ve never watched an education video sent to me from start to finish before, but this was worth it. AND I learned something”
Ready to revolutionize health journeys for your population? We’d love to speak with you. Fill out this short form and we’ll be in touch.
