Win, Retain, & Engage More Members

Activate sustainable growth with deep data insights.

Welcome to Your Acquisition & Retention Toolkit

Plan Shopping & Quoting

Redetermination Program

Plan Enrollment

Age-In Program

Member Onboarding Program

Proven Results

0 %

decrease in AEP voluntary disenrollment rate

0 %

enrollment application completion post click-through

0 %

improvement in redetermination rates

WEBINAR

Retain and Transition: A State-Based Approach to Reenrollment

In this webinar, we discuss how plans can take a state-based approach to reenrollment by deploying a digital outreach program both quickly and at scale.

Technology for Sustained Growth

Predictive Analytics to Keep More Members

Deploy 90+ machine learning models to identify and engage the members that are most likely to leave the plan. With this knowledge, you can then leverage personalized outreach strategies that are proven to foster loyalty, improve the member experience, and reduce churn rates.

Proactive Outreach to Retain and Engage

Tailored and educational omnichannel outreach enables deeper, lasting connections with members that helps guide them through enrollment. By engaging with members through meaningful outreach designed to empower health action, you’ll improve retention and acquisition of new members.

Simplify the Enrollment Process

Overcome top consumer challenges and support broker-assisted enrollment by leveraging a tailored shopping and enrollment experience. Built to simplify the process and identify the right plan for consumers, this elevated experience enables higher member acquisition and long-term retention.

CASE STUDIES

Better Conversations. Better Outcomes.

  • CASE STUDY 1
  • CASE STUDY 2
  • CASE STUDY 3

Medicare Voluntary Disenrollment

Goal:

Reduce churn for a 170k member plan with a 12% AEP voluntary disenrollment rate.

Solution:

Deploy predictive models using ML algorithms to forecast which members were most likely to disenroll. Deploy proactive digital outreach and education to engage at-risk members and prevent disenrollment.

Results:

32%

decrease in disenrollment rate compared to the previous enrollment period.

Increasing Redetermination Rates

Goal:

A leading MCO in the mid-Atlantic had previously used direct mail and phone outreach to encourage Medicaid members to re-enroll. Dissatisfied with the results, they decided to explore other outreach channels to improve redetermination rates.

Solution:

Deploy a targeted SMS program to outreach to unreachable Medicaid members due for renewal. The plan leveraged a prior express consent opt-in model for SMS to enable maximum reach rate.

Results:

9

pp improvement in redetermination rates through SMS outreach

289%

more members reached by leveraging prior express consent

Medicare Age-In and Retention

Goal:

Increase awareness of Medicare Advantage Plans and provide education and resources encouraging members to enroll.

Solution:

Outreach to members close to qualifying for Medicare using SMS messaging to provide information and education with in-message links to plan resources and online applications to encourage enrollment.

Results:

30.5%

of members clicked through to educational resources

36.2%

of members clicked through to enrollment application

Testimonials

Hear from Our Customers

CONTACT US

Take the First Step

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