Consumer-Centric Healthcare Starts Here

Bringing together healthcare expertise, passionate teams, and best-in-class technology to pave the way for better health experiences.

mPulse combines predictive analytics and advanced digital experience technology to deliver business efficiencies and more equitable health outcomes at scale. That’s why 400+ healthcare organizations trust us to orchestrate personalized health journeys for their populations.

We focus on solving some of healthcare’s biggest challenges- fragmented data, siloed communication and one-size-fits-all capabilities which leads to disengaged and clinically overwhelmed consumers. As the leading health experience and insights company we transform these challenges into opportunities. Turning disparate data into actionable insights and disjointed communication into personalized health journeys.

We believe better healthcare starts with understanding each individual within the populations we serve, and better health outcomes come from delivering empowering digital experiences for consumers. These principles guide our team of experts across technology, data science and health equity, and drive our solutions for the leading healthcare organizations we partner with.

PRODUCTS

A Product Suite that Optimizes the Consumer Health Journey

Predictive Analytics

Turn data into actionable insights, pinpoint risk across your population and confidently make informed decisions with advanced predictive technology.

Omnichannel Engagement

Deliver personalized, AI-driven outreach through ready-to-go programs or self-service tools, that empower consumers to take health action, from gap closure to retention.

Health Portals

Offer comprehensive health navigation tools and bring together members, providers, employers, brokers, and health plans into one integrated portal suite, H3O Connect.

Acquisition & Payments

Manage the entire member lifecycle with products to support quoting, plan shopping, enrollment, data management, billing, and commissions.

Content Hub

Improve health literacy with our library of interactive and easily edit content in your H3O Connect Portals with our Content Management System.

Platform

Transform consumer journeys with innovative technology powered by our HITRUST-certified, Health Experience and Insights Platform.

mPulse's Story

mPulse continues to innovate digital engagement and the consumer health experience.

2015

mPulse was founded as a spin-off from a consumer digital messaging company, continuing established partnerships with several leading healthcare organizations.

2016

mPulse delivered outreach to over 10 million health consumers and identified the need for automated interactive capabilities to address consumer responses to outreach programs.

2017

mPulse launched Conversational AI capabilities using NLU to interpret member responses and deliver personalized responses at scale.

2018

mPulse developed full suite omnichannel capabilities through the acquisition of MessageBeam and launch of IVR and mobileweb.

2019

mPulse published research with Kaiser Permanente demonstrating the effectiveness of Conversational AI programs and reached 250 million consumer touchpoints annually.

2020

mPulse rapidly deployed extensive COVID-19 engagement programs enabling its partners to address health literacy gaps, streamline vaccination programs and address social isolation.

2021

mPulse partnered with over 100 healthcare organizations and acquired The Big Know company to innovate the integration of streaming content into digital engagement programs

2022

mPulse completed a growth investment by PSG and the acquisition of Healthcrowd reaching over 750 million consumer touchpoints annually and 150 healthcare partners

2023

mPulse completed the acquisitions of HealthTrio and Decision Point to partner with over 300 healthcare organizations and support 4 billion consumer transactions annually

2024

mPulse launched integrated health experience and insights technology to set new standards for health engagement and consumer-centric experiences.

In September, mPulse acquired Zipari, combining two leading healthcare focused CS companies. 

Leadership Team

  • Bob Farrell

    Chief Executive Officer
    Board Member

  • Lara Stell

    Chief Financial Officer

  • Sanjeev Sawai

    Chief Product & Technology Officer

  • Brendan McClure

    Chief Marketing Officer

  • Anne Wolfsberger

    Chief People Officer

  • Saeed Aminzadeh

    Chief Product Officer

  • Kate Shields

    Chief Customer Officer​

  • Jim Carlough

    Chief Sales Officer

Board of Directors

  • Mark Emkjer

    Board Member
    Independent

  • Bob Farrell

    Chief Executive Officer
    Board Member

  • Chris Heim

    Board Member
    Independent

  • Marco Ferrari

    Board Member
    Managing Director, PSG

  • Scott Heimes

    Board Member
    Independent

  • Reid McCann

    Board Member
    Principal, PSG

  • Bob Saunders

    Board Member
    General Partner, OCA Ventures

  • Laura Veroneau

    Board Member
    Partner, Optum Ventures

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