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Products Omnichannel Engagement

High-Impact Omnichannel Engagement Products

Talk, text, web, and more. Engage your members and patients 1:1 and at scale through our full suite of channel capabilities.

Activator Programs »

Omnichannel engagement proven to drive results

Self-Service Outreach Tools »

DIY engagement to connect and scale

Engagement Dashboard »

Rich reporting to equip your team for success
ACTIVATOR PROGRAMS

Never Be on Fewer Channels Than Your Members

Proven, ready-to-go omnichannel engagement programs designed to solve healthcare’s biggest challenges.

  • Personalization, Automated.

A unique experience with every message.

  • Our AI technology dynamically personalizes outreach to the individual’s needs.
  • Maximize engagement through multiple languages using SMS, email, IVR, and mobile web.
  • Deploy programs with flexible opt-in options while adhering to HIPAA and TCPA compliance standards.
  • Proven Performance, Configured to Your Needs

Improve health literacy and access to plan resources.

  • Ready-to-go workflows are optimized over 10 years with 300+ healthcare organizations.
  • Configurable fields help members access key benefits, services, and resources.
  • Embedded, interactive content improves health literacy and ensures equitable health experiences.

Big Challenges, Big Results

retention in 6-month hypertension management program
0 %
of members engaging with HEDIS outreach closed gaps in care
0 %
Refill improvement for Part D Stars Medication Adherence
0 %

Discover how omnichannel programs build health literacy. Visit our content products page to see!

Find Out More »
SELF-SERVICE DIGITAL OUTREACH

Design Compelling Engagement. Inspire Real Connections.

Scale your outreach initiatives through self-service digital omnichannel engagement tools.

  • Engagement Made Easy

Create, send, and monitor omnichannel programs.

  • Craft your own omnichannel programs with SMS, MMS, email, IVR, and mobile web channels.
  • Upload member files and segment by demographic or behavioral characteristics.
  • Instantly view program engagement activity after launch.
  • Add a Human Touch

Initiate and triage conversations with members.

  • Scale resources by seamlessly switching from automated SMS messages to service staff conversations.
  • Trigger outreach from either preset or custom messaging with access and permission configurations.
  • Embed links to overcome barriers and connect members to key benefits and resources.

Meaningful Engagement = Powerful Results

increase in staff capacity
0 X
engagement rate for medical supply reorders
0 %
increase in behavioral health provider visits
0 %
contact data accuracy
0 %
ENGAGEMENT DASHBOARD

Bring Your Data to Life

Easily monitor performance and view insights and trends across programs using Engagement Dashboard.

  • Self-Service Reporting

Configure and filter to uncover key trends.

  • Unlimited access to your personalized dashboard helps uncover meaningful details across key metrics.
  • Unlock insights around your population to inform data-driven decision making.
  • Cadenced reports provide deeper insights, including member interests, health concerns, and preferences.
  • Access the Experts, Enhance Your Performance

Dive deep with configurable reporting capabilities.

  • Cadenced reviews with your dedicated team to look deeper into program performance and optimizations.
  • Custom Insight reporting options enable you to dig even deeper with the help of a designated data scientist.

Discover Your Cost Savings Potential
with Digital Engagement​

Can you benefit from digital channels? Use our interactive calculator to see how you can save by switching from print to digital for your marketing and engagement efforts.

Simply fill out your population size and average annual mailings

You could be saving up to:

$
in monthly savings
Get Your Personalized Assessment »

To speak to a digital engagement expert or to see your cost savings for a specific solution, send us your info

CONTACT US

Take the First Step

Ready to revolutionize health journeys for your population? We’d love to speak with you. Fill out this short form and we’ll be in touch.

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