Products Core Communications

Core Communications to Elevate Signature Member Experiences

Deliver key touchpoints at scale, on time, and accurately—all from a single platform enabling meaningful personalization.

Member Onboarding »

Welcome new and returning members

Post-Claim Payments »

Explain coverage and make payments

Regulatory & Compliance »

Meet mandates for compliance-driven outreach

Correspondence »

Personalize letters, postcards, and more

MEMBER ONBOARDING 

First Impressions Matter, Ensure Yours Delivers

Personalize the welcome experience using dynamic designs for ID cards, letters, kits, and member guides. 

See It In Action »
  • Choose and Customize from a Suite of Formats

ID cards, letters, guides, kits, and digital wallets  

  • Welcome plan members by selecting a format — letter, member guide, or kit — that fits your communication needs   
  • Offer ID cards through the mail, member portal, and Apple or Google Wallet 
  • Customizable, dynamic designs give you creative control to meet brand standards
Woman looking at her phone next to health insurance member materials and digital wallet apps.
Smiling woman using a tablet with digital health ID card graphics.
  • Reach Members in Their Preferred Channels

Deliver communication through print or digital 

  • Use our in-house, state-of-the-art production facility for mailed communications  
  • Deliver digital communications and store in member portal for 24/7 member access 
  • Utilize member preference data to intelligently connect with members in ways they prefer
  • Drive Engagement in Calls to Action

Personalize, engage, and improve outcomes  

  • Capitalize on the highly engaging welcome experience by thoughtfully integrating calls to action
  • Connect members to important doctor visits, condition management programs, digital adoption tasks, and more
  • Include trackable QR codes to simplify engagement and gather insights
Woman reading a Path Health welcome letter with insurance documents displayed behind her.
engagement rate in calls to action across all populations
0 %
in added value from members completing calls to action included in member onboarding materials
$ M
in-house production, operating 7 days a week during open enrollment season
%

Outgrown your current portal? Explore modern member solutions.

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Smiling family enjoying breakfast together in the kitchen.
ON-DEMAND WEBINAR

Accelerating Utilization Management Decision Letters with Speed, Scale, and Compliance

Utilization management communications are under intense pressure—from stricter CMS timelines and interoperability mandates to rising authorization volumes and higher expectations for speed and clarity. In this on‑demand webinar, experts share how leading health plans are modernizing UM decision-letter delivery through automated, compliant strategies that reduce risk, eliminate delays, and scale without added burden.

Watch to see how UM communications can shift from a compliance challenge to a strategic advantage.
Access Now »
POST-CLAIM PAYMENTS

A Unified Solution for Members, Providers, & You

Send explanation of benefits (EOBs), explanation of payments (EOPs), and provider payments easily and efficiently. 

See It In Action »
  • Maximize EOB Potential

Go beyond explaining benefits 

  • Thoughtful design enhances benefit literacy, reducing confusion and improving satisfaction 
  • Utilize claim data to strategically target calls to action based on members’ health status and history  
  • Connect members to important doctor visits, condition management programs, digital adoption tasks, and more  
Older man reviewing a Path Health Explanation of Benefits statement.
Male doctor holding a tablet next to a Path Health Explanation of Payment document.
  • Simplify EOPs and Payments

Deliver a connected, quality-driven provider experience

  • Utilize best practice EOP templates to enhance the provider experience  
  • Combine EOPs and check payments into one envelope to minimize provider confusion   
  • Easily map dynamic information straight into documents with modern composition tools  
  • Streamline Your Workflow

Single solution for post-claim communications

  • Simplify operations by using a platform that manages both member and provider experiences  
  • Streamlined data sharing for EOBs, EOPs, and provider payments 
  • Fewer exchanges of information between supporting parties enhance security and efficiency
Woman with glasses using a laptop surrounded by data dashboards and an envelope icon.
EOBs are received annually per member, making it one of the most frequent healthcare interactions
0
of members open EOBs, spending 2 to 5 minutes engaging with the communication
%
one-stop-shop to manage and create EOBs, EOPs, and provider payments
1
Regulatory & Compliance

Required Communications Made Simple

Meet mandates for compliance-driven communications like Utilization Management, 1095-B forms, Annual Notice of Changes (ANOC), and Summary of Benefits and Coverage (SBC).  

Let's Talk »
  • Always Accurate and On Time

Guaranteed SLAs and proprietary QA technology  

  • Communications are delivered early or on time within the agreed upon service-level agreement (SLAs), with same-day SLAs for utilization management 
  • Proprietary QA process includes advanced camera throughput technology to guarantee accuracy
  • Our production facility is exclusively focused on healthcare communications, assuring knowledge of industry standards and security requirements
1095-B health coverage form alongside an approval letter from Path Health.
Smiling man holding a tablet with project status and approval graphics.
  • Compliance Assured

Meet evolving member and regulatory demands with a flexible, proven partner

  • Active monitoring of evolving requirements from the CMS, IRS, and other regulating bodies 
  • Proactive implementation of changes, addressing everything from data management to creative templates  
  • Team of production experts, proprietary QA technology and guaranteed SLAs ensure communications are delivered accurately and on time 
  • Accessible Archive Library

Easily access documentation for audits and customer service support

  • Direct access to communications for up to 2 years past send date  
  • Manage log-in credentials and levels of access for a variety of team members 
  • Quickly and easily provide documentation during audits and assist with member inquiries
Professional woman with a stylus next to administrative and archive search graphics.
of communications are delivered early or on time
0 %
SLA for utilization management communication
-day
accuracy with proprietary QA process powered by advanced camera throughput technology
%
Correspondence

Flexible Designs to Fit Outreach Needs

Formats available for any message, from letters and postcards to invoices and notices.   

Let's Talk »
  • Dynamic Design Powers Personalization

Templates and best practices that scale to your entire population

  • Data-driven designs intelligently combine static information with variable data  
  • Easily and efficiently send member-specific communications at scale  
  • Integrate personalized calls to action to connect members to important doctor visits, condition management programs, digital adoption tasks, and more 
Man holding a smartphone next to a Path Health welcome message and letter graphics.
Woman holding a tablet alongside document design and review software interface windows.
  • Be in Creative Control

Direct access to content and design

  • Review, approve, and make necessary changes before a communication is sent
  • Add, modify, or delete content directly through our self-service tools 
  • Access version history to see how a communication has evolved or to restore previous versions

Need to drive portal adoption and increase utilization rates? Tap into our digital outreach solutions.

Find Out More »

CONTACT US

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