Products Core Communications

Core Communications to Elevate Signature Member Experiences

Deliver key touchpoints at scale, on time, and accurately—all from a single platform enabling meaningful personalization. 

Member Onboarding »

Welcome new and returning members

Post-Claim Payments »

Explain coverage and make payments

Regulatory & Compliance »

Meet mandates for compliance-driven outreach

Correspondence »

Personalize letters, postcards, and more

MEMBER ONBOARDING 

First Impressions Matter, Ensure Yours Delivers

Personalize the welcome experience using dynamic designs for ID cards, letters, kits, and member guides. 

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  • Choose and Customize from a Suite of Formats

ID cards, letters, guides, kits, and digital wallets  

  • Welcome plan members by selecting a format — letter, member guide, or kit — that fits your communication needs   
  • Offer ID cards through the mail, member portal, and Apple or Google Wallet 
  • Customizable, dynamic designs give you creative control to meet brand standards
  • Reach Members in Their Preferred Channels

Deliver communication through print or digital 

  • Use our in-house, state-of-the-art production facility for mailed communications  
  • Deliver digital communications and store in member portal for 24/7 member access 
  • Utilize member preference data to intelligently connect with members in ways they prefer
  • Drive Engagement in Calls to Action

Personalize, engage, and improve outcomes  

  • Capitalize on the highly engaging welcome experience by thoughtfully integrating calls to action
  • Connect members to important doctor visits, condition management programs, digital adoption tasks, and more
  • Include trackable QR codes to simplify engagement and gather insights
engagement rate in calls to action across all populations
0 %
in added value from members completing calls to action included in member onboarding materials
$ M
in-house production, operating 7 days a week during open enrollment season
%

Outgrown your current portal? Explore modern member solutions.

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POST-CLAIM PAYMENTS

A Unified Solution for Members, Providers, and You

Send explanation of benefits (EOBs), explanation of payments (EOPs), and provider payments easily and efficiently. 

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  • Maximize EOB Potential

Go beyond explaining benefits 

  • Thoughtful design enhances benefit literacy, reducing confusion and improving satisfaction 
  • Utilize claim data to strategically target calls to action based on members’ health status and history  
  • Connect members to important doctor visits, condition management programs, digital adoption tasks, and more  
  • Simplify EOPs and Payments

Deliver a connected, quality-driven provider experience

  • Utilize best practice EOP templates to enhance the provider experience  
  • Combine EOPs and check payments into one envelope to minimize provider confusion   
  • Easily map dynamic information straight into documents with modern composition tools  
  • Streamline Your Workflow

Single solution for post-claim communications

  • Simplify operations by using a platform that manages both member and provider experiences  
  • Streamlined data sharing for EOBs, EOPs, and provider payments 
  • Fewer exchanges of information between supporting parties enhance security and efficiency
EOBs are received annually per member, making it one of the most frequent healthcare interactions
0
of members open EOBs, spending 2 to 5 minutes engaging with the communication
%
one-stop-shop to manage and create EOBs, EOPs, and provider payments
1
Regulatory & Compliance

Required Communications Made Simple

Meet mandates for compliance-driven communications like Utilization Management, 1095-B forms, Annual Notice of Changes (ANOC), and Summary of Benefits and Coverage (SBC).  

Let's Talk »
  • Always Accurate and On Time

Guaranteed SLAs and proprietary QA technology  

  • Communications are delivered early or on time within the agreed upon service-level agreement (SLAs), with same-day SLAs for utilization management 
  • Proprietary QA process includes advanced camera throughput technology to guarantee accuracy
  • Our production facility is exclusively focused on healthcare communications, assuring knowledge of industry standards and security requirements
  • Compliance Assured

Meet evolving member and regulatory demands with a flexible, proven partner

  • Active monitoring of evolving requirements from the CMS, IRS, and other regulating bodies 
  • Proactive implementation of changes, addressing everything from data management to creative templates  
  • Team of production experts, proprietary QA technology and guaranteed SLAs ensure communications are delivered accurately and on time 
  • Accessible Archive Library

Easily access documentation for audits and customer service support

  • Direct access to communications for up to 2 years past send date  
  • Manage log-in credentials and levels of access for a variety of team members 
  • Quickly and easily provide documentation during audits and assist with member inquiries
of communications are delivered early or on time
0 %
SLA for utilization management communication
-day
accuracy with proprietary QA process powered by advanced camera throughput technology
%
Correspondence

Flexible Designs to Fit Outreach Needs

Formats available for any message, from letters and postcards to invoices and notices.   

Let's Talk »
  • Dynamic Design Powers Personalization

Templates and best practices that scale to your entire population

  • Data-driven designs intelligently combine static information with variable data  
  • Easily and efficiently send member-specific communications at scale  
  • Integrate personalized calls to action to connect members to important doctor visits, condition management programs, digital adoption tasks, and more 
  • Be in Creative Control

Direct access to content and design

  • Review, approve, and make necessary changes before a communication is sent
  • Add, modify, or delete content directly through our self-service tools 
  • Access version history to see how a communication has evolved or to restore previous versions

Need to drive portal adoption and increase utilization rates? Tap into our digital outreach solutions.

Find Out More »

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