Solutions Utilization Management Notifications

0-Day Utilization Management Notifications, Guaranteed.

Every member notified same day—no matter what.

Request a demo today to see our solution in action.

Unparalleled Delivery for Plans That Can't Wait

With CMS’s newly released Interoperability and Prior Authorization Final Rule, meeting strict communication timelines is no longer optional—it’s critical for compliance and member trust. mPulse is one of the few vendors in the market that can deliver same-day, guaranteed.

By combining reliable communication delivery with provider and member portals that connect directly to utilization management workflows, mPulse helps plans reduce risk, streamline operations, and improve the member experience.

  • With 0-Day delivery and 365 days a year production times, your letters are delivered on time, every time.
  • Page level validation ensures documents don't leave the facility unless they are certified accurate.
  • Deliver letters to members and providers through both print and digital channels and send email or text notifications when letter is available in the portal or app.
0-Day
SLA to support timely delivery of letters
365
days a year file processing, production, and mailing
99.8%
on-time or early delivery rate
0-Day
SLA to support timely delivery of letters
365
days a year file processing, production, and mailing
99.8%
on-time or early delivery rate
UTILIZATION MANAGEMENT NOTIFICATIONS

Unparalleled Delivery for Plans That Can't Wait

With CMS’s newly released Interoperability and Prior Authorization Final Rule, meeting strict communication timelines is no longer optional—it’s critical for compliance and member trust. mPulse is one of the few vendors in the market that can deliver same-day, guaranteed.

See It In Action »
CHALLENGE

Learn more »
SPEED
Same Day Delivery, No Exceptions

As soon as we receive a file, we process it—ensuring letters are delivered on-time, every time.

  • 24/7/365 file processing
  • State-of-the-art production facility
  • Multiple mail drops per day
  • Visibility into process tracking available via dashboard
How We Meet Timeframe Requirements »
ACCURACY
100% Accuracy, No Compromises

Documents don't leave the facility unless they are certified accurate.

  • Page-level validation ensures 100% accuracy
  • Proprietary quality controls drive intense quality standards
  • USPS NCOA validation improves mail deliverability
  • Corrected member addresses are returned via SFTP
Learn About Our Quality Control »
CLARITY
Everyone Informed, Every Time

Keep members informed and engaged, while giving your team full visibility into every communication—from delivery to engagement.

  • Deliver letters to members and providers through both print and digital channels
  • Send email or text notifications when letter is available in the portal or app
  • Track delivery status and access searchable archives through real-time dashboards
Learn How it Works »

“The ability to send communications on weekends and holidays has been a major improvement, especially during peak periods.”

– A Regional Health Plan

“Super Super Thrilled. Implementation and support have been wonderful.  Everyone is so responsive and provides solutions.”

– A National Dental Plan

“Our biggest Utilization Management challenge was standing this up in a new system while keeping compliance and templates aligned. mPulse is a big improvement from the legacy platform, and fit into the workflow seamlessly, which made the transition much smoother.”

– A Regional Health Plan

Extend UM Automation with Portal Integration

Want to go beyond letter delivery? Our member and provider portals integrate seamlessly into your ecosystem—expanding automation without disrupting existing utilization management workflows.

API Integration Built for UM Workflows

Built on standards‑based integration, including FHIR APIs, our portals connect into your existing UM environment—supporting automated data exchange across UM and prior authorization workflows without changing core systems.

Reduce Friction for Providers

Give your providers the ability to submit, track, and view prior authorization workflows directly from their provider portal—improving visibility and reducing manual follow‑up across the UM process.

Making It Easy for Members

Members can manage appeals and grievances and view UM decisions in one place through the member portal—providing ongoing access beyond the initial communication.
Explore Portal Integration »

Production Built to Back Our Guarantee

REACH
0 in 4

US households receive onboarding materials produced by our facility

SCALE
0 M

pieces mailed this year—and counting

ALWAYS-ON
0

days a year, round-the-clock production

Security

HITRUST

Certified

HIPAA-Compliant & OSHA-Certified

Let's Talk Same‑Day Delivery

Ready to get started? Connect with us today and learn more about how we deliver key communications the same day—every day.

Schedule Now »
ON-DEMAND WEBINAR

Accelerating Utilization Management Decision Letters

In this webinar, we explore how health plans are modernizing utilization management communications through automated, compliant strategies that streamline operations, dramatically accelerate letter delivery, and reduce compliance risk.

Access Now »
resources feed

Resources at Your Fingertips

CONTACT US

Take the First Step

If same‑day delivery is a requirement—not a nice‑to‑have—let’s talk. Let us know you’re interested and we’ll reach out.

Resources Feed

Resources at Your Fingertips