Don’t let rapid changes muddle your strategy
Redetermination rules keep shifting. Deadlines move. Requirements change. mPulse adapts, in real time, to keep your eligible members covered.
Redetermination has never been simple. Whether it’s a routine annual renewal, a new work requirement, or a policy update that lands with two months’ notice, one thing stays constant: members lose coverage not because they’re ineligible, but because they never got the message or didn’t know what to do with it.
mPulse exists for that gap. Regardless of how the policy landscape shifts, our job is the same: make sure the right member gets the right message, through the right channel, in time to act.
Redetermination puts health plans in a tough spot, and the pressure is only building.
of coverage losses during redetermination are procedural, not eligibility-based, according to MACPAC. Members miss a form, a deadline, or a call they didn’t recognize, and lose coverage they still qualify for.
We built our Omnichannel Engagement platform to outlast any single policy
moment. Rules will keep changing. Our approach doesn’t.
A member who stays covered keeps their care team, their prescriptions, their continuity. A health plan that retains members protects its revenue and its mission at the same time. Both outcomes depend on whether the member got the message, and mPulse makes sure they do.
“Medical Mutual is committed to improving the lives of our members by offering high-quality products and services. Each member’s experience with their health plan is critically important to us because it provides them with the right foundation to lead happier and healthier lives. Decision Point has enabled us to further our mission by helping us engage members more effectively.”
“mPulse enables us to leverage our information assets in a way that helps us enhance the quality of care provided to our members. These initiatives have resulted in more satisfied members and a double-digit reduction in avoidable hospitalizations.”
“Maintaining our high-quality standards to serve our patients to the best of our ability, lies in understanding our patients’ needs, preferences, and individual healthcare journeys. Our partnership with Decision Point has proven valuable in ensuring that we are making the most of our data assets and translating the insights derived into first-rate patient care and experience.”
“Engaging our members in their health is a top goal for us. Personalized and interactive text messaging with help SCFHP drive member portal adoption and close gaps in care, improving outcomes for our members and our organization.”
“mPulse’s understanding of the Medicaid population and insight-driven mobile engagement solution has enabled us to connect and engage in two-way dialog with our members, a conversation that’s led to improved knowledge of our services, generating better health outcomes.”
“mPulse’s solutions are based on its deep understanding of the unique challenges health plans face in managing Medicaid and other vulnerable populations, and it’s demonstrated time and again its ability to design effective mobile engagement strategies.”
“Shield Healthcare is focused on delivering innovative, consumer-focused solutions to market. Partnering with mPulse to deploy an interactive, text message-based reorder solution for our consumers has raised our level of service and improved customer satisfaction.”
“You sent me two reminders to get a mammogram lol. I freaking hate them and put it off for years since it runs in my family. Thanks for the push, they found a small tumor and I was told if I had waited another year I would’ve needed chemo. Thank you thank you!”
“Thanks for texting me. I know I needed to do the colonoscopy, but I was looking for excuses to not go and needed some encouragement to do the dreaded preparation steps.”
“mPulse takes this complex and diverse mobile market and creates simplified solutions to engage consumers. mPulse knows how to engage consumers given the rapidly changing market today. The new healthcare focus really illustrates their combined expertise and shows that they are committed to our industry.”
See how mPulse helps health plans reach more members, reduce procedural disenrollment, and stay ready for whatever comes next.
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