mPulse has acquired Zipari, a leader in healthcare consumer experience technology. This acquisition continues our growth and investment in Health Experience and Insights (HXI) technology to create more consumer-centric experiences and deliver more equitable health outcomes.
Zipari’s CX platform provides a plug-and-play suite of CX software solutions built exclusively for insurers, TPAs, and U.S. healthcare payers of all sizes. These capabilities augment our HXI product suite which focuses on integrating predictive analytics, omnichannel engagement and health portal technologies.
“Health plans continue to operate with legacy technology, fragmented data and complex point solutions that impede innovation and advancements to the health consumer experience. Together, Zipari and mPulse provide enhanced digital offerings that expand the abilities of healthcare organizations to understand and anticipate the needs of health consumers by delivering agile, personalized experiences at every step of the consumer health journey”
As a combined company we now have over 400 healthcare customers which includes 19 of the 20 largest health plans and over 50% of MA plans that have an overall 5 star rating. Our HXI capabilities deliver transformational value for these organizations and as a scaled healthcare technology company we are key strategic partner for enterprise digital transformation initiatives.
Our products can be deployed to deliver high value consumer touchpoints along the whole consumer journey, so organizations reduce point solution fatigue and reduce security risk by having a single strategic vendor. Additionally, our integrated HXI products creates a foundational technology which supports advanced AI-powered engagement capabilities and journey orchestration.
The Zipari team has a passion for building and deploying innovative consumer focused technologies that makes healthcare better for everyone. This expertise and experience augment our team which will drive growth and accelerated deployment of high value digital solutions.
“mPulse has a demonstrated track record of market leading outcomes, which reflects the power of their technology and customer focus. The Zipari team is aligned with mPulse's core values, ready to leverage their expertise and innovation to drive better outcomes for partners and consumers.”
The individual differences and expectations of modern healthcare consumers should not be seen as a challenge, but instead an opportunity to tailor and deliver value by creating consumer-centric health journeys unique to their needs. The combination of our companies unlocks this opportunity by uniting AI-powered analytics together with advanced digital engagement capabilities to create meaningful touchpoints throughout the consumer journey.
This is our fourth acquisition since December 2021. Each of these transactions focused on on bringing together foundational health engagement capabilities that all leading health organizations need, but historically have only been provided by separate, fragmented technology vendors. By combining these organizations, we are making the market more cohesive and easier for healthcare organizations to navigate, while rapidly expanding our share of the digital health ecosystem.
We are excited to share this update with our customers and the healthcare industry more broadly. Follow our blog to learn more and stay up to date as we revolutionize the consumer health journey and look out for some exciting webinars over the coming months.
