INDIANAPOLIS – December 5, 2017 – Healthx, Inc., the leader in cloud-based portal and digital engagement solutions for healthcare payers, and mPulse, the industry leader in mobile health engagement, today announced at the AHIP Consumer Experience & Digital Health Forum a partnership to offer personalized text messaging, email and IVR solutions through the Healthx member engagement platform.
Using a series of member-focused text message workflows, Healthx platform users can drive adoption and utilization, lift quality scores, and create a personalized member experience, while decreasing call center costs to expand their reach to members—all pre-integrated with their Healthx portal and engagement solutions. Members can receive tailored and meaningful dialogue to encourage healthy behaviors, ranging from programs like straightforward appointment reminders or Go Paperless signups, to more complex workflows such as chronic care management. Recent mPulse client case studies showed a 20% reduction in no-shows, 14% increase in Medicare Part D refills, and improved patient satisfaction with 94% of patients reporting satisfaction with the mobile program, among additional impressive chronic care and quality management outcomes.
“mPulse is committed to improving outcomes for consumers and healthcare organizations as demonstrated by their tremendous success in improving quality measures. Their solution consistently delivers strong, positive results for payers and members alike,” said Sean Downs, CEO of Healthx. “Email and paper don’t match the communication standards of today’s consumers, regardless of age group and demographic. Their ability to connect with members at the rates that they do makes them an integral component to any healthcare organization’s success. Consumer text messaging isn’t the future—it’s the current reality,” said Downs.
With nine years of experience, mPulse has lifted quality scores for over 60 health plan, provider, pharma and wellness customers with over a hundred million text messages sent annually. The company’s multi-channel platform includes interactive text, secure message, email and IVR delivery. mPulse is a trusted partner to leading healthcare organizations, including Kaiser Permanente, Humana, Inland Empire Health Plan, Delta Dental, and Mayo Clinic, and is an excellent complement to Healthx’s 19 years of member engagement experience.
“Healthx and mPulse share a common vision of delivering innovative solutions that deepen consumer engagement to improve health outcomes,” said Chris Nicholson, Co-founder and CEO of mPulse. “The powerful combination of Healthx industry leading portal and app solutions with the unparalleled reach of text messaging helps health plans close gaps in care, improve quality ratings and reduce costs.”
To learn more about the Healthx and mPulse partnership, join the Healthx sponsored ACAP webinar today or visit the Healthx booth at the AHIP Consumer Experience & Digital Health Forum.
This partnership is the latest in several new offerings Healthx is rolling out in 2018. For further information about Healthx’s newest integrations, please reach out at info@healthx.com.
About Healthx
At Healthx, we put our nearly 20 years of industry experience and best practices to work to serve the needs of more than 185 healthcare payers representing 24 million members and 700,000 providers. We develop and implement secure, cloud-based member-centric digital portals that connect payers with members and providers. We partner with commercial health plans, third-party administrators, employers and brokers to build comprehensive, configurable solutions that improve clinical, operational and financial performance. The platform can integrate with over 150 third party applications, customized into a seamless, unified user experience across the consumer engagement ecosystem. Through our platform, our customers can close gaps in care, achieve regulatory compliance, improve quality ratings and reduce costs. For more information, visit www.healthx.com.
About mPulse
mPulse, the leader in mobile health engagement, drives improved health outcomes and business efficiencies by engaging individuals with tailored and meaningful dialogue. mPulse combines technology, analytics and industry expertise that helps healthcare organizations activate their consumers to adopt healthy behaviors. With 9 years, 60+ healthcare customers, and more than a hundred million messages sent annually, mPulse has the data, the experience and the technology to drive healthy behavior change. For more information, visit www.mpulse.com.
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Media Contacts
For Healthx
Sean Reiter
Vice President of Marketing
sreiter@healthx.com
For mPulse
Paige Mantel
Chief Marketing Officer
paige@mpulsemobile.com
