Become CAHPS-Centric & Member Obsessed
Data-driven solutions to delight your members and elevate your quality ratings.
Big Challenges, Bigger Solutions.
Who’s Responding and How
Use AI & Machine Learning to predict CAHPS survey behavior and response propensity for every member and every CAHPS measure.
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Tailored Touchpoints
Gain access to barrier-specific, behavioral science-backed communications designed to resonate.
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Communication Breakdown
Data-backed channel selection to maximize reach and likelihood to engage.
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Solve Your Challenges »
Welcome to Your Member Experience Toolkit
CAHPS Outreach Calculator
CAHPS Provider Scorecards
Member-Level Predictions
CAHPS Response Database
Digital Member Surveys
HOS Assessment
Inflection Point Tracking
Impactful Experience Lead to Impactful Results
0
%
member reported program satisfaction
0
/8
CAHPS measures improved by 1-Star within one year
0
%
of members reported better understanding of plan benefits and resources
Stars Compare Tool
The 2025 Stars Compare Tool is Here!
mPulse’s Medicare Advantage 2025 Stars Compare Tool provides you with complementary access to compare your own year-over-year performance trends at the measure and domain level as well as access to compare your performance with that of your service area peers.
Technology that Transforms Experience
Satisfaction, Powered by Data
Make your data work for you. We bring together disparate plan data, paired with consumer and public domain data to understand how each member moves throughout the world.
Engage Members at Scale
Tackle experience with personalized omnichannel outreach that incorporates behavioral science and streaming content to build health literacy. Your members will be empowered to utilize resources and complete plan surveys, and in the end, it’s improved member engagement and satisfaction for all.
Connect Members to Key Digital Health Tools
Create more meaningful connections, provide the best online experience, and simplify the member journey by connecting them to all the tools they need for managing their plan coverage and health in one place.
CASE STUDIES
Intelligent Outreach. Better Outcomes.
- CASE STUDY 1
- CASE STUDY 2
- CASE STUDY 3
D-SNP Member Onboarding
Provide an exceptional member onboarding experience to over 45,000 dual eligible plan members.
Goal:
Welcome and onboard new D-SNP members while encouraging utilization of available benefit programs and resources.
Solution:
mPulse leveraged targeted SMS outreach throughout a 3-week onboarding program that promoted plan information and encouraged engagement in different benefits such as over the counter drug card, food benefit card, provider finder, and more.
Results:
58%
Engagement in onboarding program
CAHPS & Member Experience Improvement
Deploy a program to improve CAHPS measures and member sentiment by identifying and targeting the optimal number of members with robust impactful communications.
Goal:
Achieve a 5-Star CAHPS rating within one year.
Solution:
mPulse identified that a campaign targeting 2,364 specific high-risk members (out of a total membership of 50,000) would yield a 1-Star lift for each measure with 90% confidence. mPulse worked with the plan to outreach to these members and address their predicted barriers to dissatisfaction.
Results:
3
pp average improvement on CAHPS measures scores for the intervention group vs the control group
5
stars and market leadership achieved for CAHPS
Leading Plan doubles HRA Completions
Goal:
Improve HRA completion rate while gathering member insights at scale
Solution:
Two-way multilingual SMS messages were sent to members who hadn’t completed an HRA or had been previously unresponsive to traditional outreach attempts via direct mail.
Results:
2X
increase in HRA completions from 4.8% to 10% completion rate in 4 months
$25
estimated cost savings per mobile completed HRA
$60,000
total savings within 4 months
Testimonials
Hear from Our Customers
CONTACT US
Take the First Step
Ready to revolutionize health journeys for your population? We’d love to speak with you. Fill out this short form and we’ll be in touch.
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