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mPulse and Carenet Health establish strategic partnership to strengthen healthcare consumer engagement

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mPulse and Carenet Health establish strategic partnership to strengthen healthcare consumer engagement

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SAN ANTONIO, Texas, August 13, 2019 – Carenet Health, a leading provider of healthcare engagement and telehealth solutions, and California-based mPulse, the leader in Conversational AI solutions for healthcare, are partnering to improve the effectiveness of patient and health plan member engagement.

John Erwin, Carenet Health CEO, said his organization sees how one-on-one personal connections can change lives every day, and text messaging is another powerful way to deliver the conversations that make those connections happen. “The synergy of the new partnership just makes sense,” he said.

“Augmenting our highly skilled engagement and clinical support teams with mPulse’s advanced technology will substantially boost success for health plans and providers. We already see a 20% to 30% minimum lift in performance over industry averages when our teams are leveraged in efforts such as closing HEDIS measure care gaps. Add in the efficiency and reach of AI-driven interactive texting, and we’re looking at even higher levels of consumer engagement and activation right away.”

mPulse Cofounder and CEO Chris Nicholson noted the two companies share a transformational vision for health engagement. “Healthcare succeeds when individual consumers are having their specific needs heard, understood and addressed. Carenet Health knows how to put consumers at the center of their care. When you combine this with mPulse’s ability to tailor automated conversations on mobile channels, we can create meaningful connections with hard-to-reach consumers. That means activating healthy behavior change at scale, without sacrificing that all-important empathy and consumer focus.”

The collaborative effort enhances Carenet’s ability to deliver high-quality, cost-effective, on-demand engagement and virtual care for the healthcare industry. Carenet supports 1 in 5 Americans—65 million lives—with its solutions.

mPulse will leverage the partnership to further expand its leadership in supporting impactful Conversational AI solutions across healthcare. Leading providers, population health organizations, health suppliers and payers—including Medicaid and Medicare Advantage plans—use mPulse solutions to engage millions of consumers every day to improve quality ratings, assist benefit and service navigation, promote medication adherence and close gaps in care.

About Carenet Health 

Carenet Health’s team of healthcare professionals works on behalf of 250 of the nation’s premier health plans, providers, health systems and Fortune 500 organizations. The company’s mission is to drive market-leading healthcare engagement outcomes through innovation and a proprietary Intelligent Engagement TM methodology. Carenet’s specialty solution areas include consumer engagement, telehealth, clinical support, and health advocacy and navigation solutions. Carenet is headquartered in San Antonio, Texas. For more information, please visit

About mPulse

mPulse, the leader in Conversational AI solutions for the healthcare industry, drives improved health outcomes and business efficiencies by engaging individuals with tailored and meaningful dialogue. mPulse combines behavioral science, analytics and industry expertise that helps healthcare organizations activate their consumers to adopt healthy behaviors. With over a decade of experience, 70+ healthcare customers and more than 200 million conversations annually, mPulse has the data, expertise, and solutions to drive healthy behavior change. For more information, visit

Media Contacts

Brendan McClure, 310-291-5469

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