Combined company creates transformational omnichannel member engagement platform
mPulse has acquired Clarity Software Solutions, a leader in health communications technology and production of critical member-journey touchpoints through personalized, intelligent cross-channel engagement. Together, mPulse and Clarity deliver a unified, digital-driven, end-to-end experience across channels that will allow healthcare organizations to deliver more tailored and seamless health journeys.
The need for health plans to adopt technologies that improve the consumer experience is becoming more apparent due to the gap between consumer expectations and what organizations can deliver. According to the J.D. Power 2025 U.S. Commercial Member Health Plan Study, widening performance gaps exist across leading plans, and the importance of clear communication, digital convenience, and meaningful member support is critical, noting tools that improve member experience are competitive differentiators. This transaction brings together two organizations that are changing the status quo and aiming to bring new innovative approaches to the market. Together, we now partner with 450+ healthcare organizations, over 50 of the 60 largest health plans and more than 80% of 4.5- and 5-Star Medicare Advantage plans.
“The combination of mPulse’s advanced HXI platform with Clarity’s robust member communication and engagement solutions accelerates our mission to power human-centered healthcare that leverages governed AI, eliminates fragmentation and delivers a unified, digital-driven end-to-end member experience across channels. Healthcare doesn’t suffer from a lack of data, but healthcare is challenged in translating data into the type of high-value actions facilitated by mPulse’s and Clarity’s solutions.”
–Bob Farrell, CEO of mPulse.
Fragmentation across technologies, from siloed point solutions to disparate data, is slowing innovation and hurting the consumer experience. Our Health Experience and Insights (HXI) ecosystem integrates foundational engagement technologies- omnichannel engagement, health portals and predictive analytics, and by combining with Clarity, we add core member communications- such as member guides, ID Cards, EOBs, and more. Together this establishes a cohesive experience for members and a comprehensive 360 view of the member journey for healthcare organizations. Advanced orchestration capabilities require robust data inputs, and the HXI member 360 helps establish a closed loop environment that enables AI-powered orchestration and journey optimization.
“Bringing these companies together will create new strategies for orchestrating member touchpoints and optimizing the consumer health journey. Clarity’s capabilities form a key part of mPulse’s HXI vision, which enables intelligent cross-channel engagement to drive strategic initiatives, accelerate digital adoption and generate rich insights to improve the consumer experience.“
-Steve Mongelli, CEO of Clarity
The acquisition of Clarity continues our growth and investment in HXI. This is our fifth acquisition since December 2021 (HealthCrowd, HealthTrio, Decision Point, Zipari and now Clarity). Each of these transactions focused on bringing together foundational health engagement capabilities that all leading health organizations need, but historically have only been provided by separate, fragmented technology vendors. By combining these organizations, we are making the market more cohesive and easier for healthcare organizations to navigate. Uniting foundational health engagement products in a single, connected ecosystem means organizations reduce their risk profile, can take advantage of a connected consumer experience data layer and more efficiently deploy advanced enterprise digital engagement strategies.
“Combining our companies’ stellar resources creates a strong team of technologists, scientists, and domain experts that are among the best in the industry. Together we are tackling important work that will address core challenges many leading organizations face. Our innovation in this area will deliver significant efficiencies for our customers and better experiences for their members.”
-Bob Farrell, CEO of mPulse.
We are holding our Activate2025 conference in Austin, TX on September 23-24th where we will share key advances in HXI technology and how it is providing new approaches for enhancing the consumer experience. Steve Mongelli and other members of the Clarity team will be joining us at the conference, alongside a broad range of industry executives. Activate is an engaging interactive environment where we discuss novel strategies to activate health consumer, explore innovative technology, and hear from a range of leading health plans on their innovative member experience strategies. We are still accepting registrations so click here if you would like to join us!
We are excited to share this update with our customers and the healthcare industry more broadly. Follow our blog to learn more and stay up to date as we revolutionize the consumer health journey and look out for some exciting webinars over the coming months.
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