3 Ways Health Information Technology Improves Health Outcomes
It’s no secret that better provider-member relations can often lead to better health outcomes for the member and improved financial performance for the health plan. Building trust, enhancing communication, and personalizing care through health information technology not only fosters better provider-member relationships but also improves health outcomes and the financial performance of health plans. When […]
How to Use SMS to Transform Healthcare Communication
In an era where communication is king and technology reigns supreme, SMS (Short Message Service) has emerged as a pivotal tool in healthcare outreach. With nearly 6 billion text messages exchanged daily in the United States alone, the potential of SMS in healthcare consumer engagement is unparalleled. However, harnessing the full power of healthcare SMS […]
Medicaid Redetermination: 180 Days After the Return to Regular Operations
Three years after the start of the COVID-19 pandemic and after over two years of continuous Medicaid enrollment, we finally saw the return to normal operations in April 2023 as the national public health emergency (PHE) was officially decoupled from Redetermination. Now, almost 180 days out from the start of the unwinding process, it’s time […]
Avoidable & Unnecessary ER Visits: Emergency Room Diversion Strategies
Using the Emergency Department excessively is the fourth largest financial waste in US healthcare – it costs over $38 billion annually. Emergency departments are overwhelmed, and emergency physicians experience almost three times more burnout than other departments. Health organizations are under increased scrutiny to lower non-emergent ER visits and implement solutions to encourage health consumers […]
mPulse Achieves Strong YoY Revenue Growth in Q2 2023 Driven by Outcomes-Driven Engagement Solutions
LOS ANGELES–(BUSINESS WIRE)–mPulse, a leader in conversational AI and digital engagement solutions for the healthcare industry, today announced strong momentum in Q2 2023, with 159% new revenue growth over the prior year (Q2 2022) and over 80 million unique health consumers engaged through its SMS programs in Q2 2023. The company also announced the launch […]
How to Overcome Flu Vaccination Inequities This Flu Season
The stark reality of flu vaccines is that they save millions from illness and death, yet there remains a significant inequality in vaccine distribution, particularly affecting certain demographics. During the 2022-23 flu season, while 173.37 million Americans were vaccinated, saving nearly $2.4 billion in healthcare costs, a concerning 46% of eligible Americans remained unvaccinated. Solving […]
How Combining Conversational AI and Visual Stories Can Increase Colorectal Cancer Screenings
In today’s world of information overload, capturing health plan members’ attention and encouraging them to take preventive health measures isn’t easy. It’s even more challenging when members are experiencing health disparities due to race, ethnicity, socioeconomic factors, and other social determinants of health. To address this challenge, mPulse created an innovative way to encourage members to […]
mPulse and AltaMed Research Innovative Approach to Increasing Colorectal Cancer Screenings
LOS ANGELES–(BUSINESS WIRE)–mPulse, a leader in conversational AI and digital engagement solutions, partnered with AltaMed Health Services, one of the largest nonprofit federally qualified health centers (FQHC) in the U.S., to publish a research study in JMIR Cancer. The study found that automated, bidirectional texting using Natural Language Understanding (NLU) and fotonovelas can increase screenings for colorectal cancer, […]
2023 Star Ratings Update: Digital Engagement’s Role in Closing Diabetic Care Gaps
38% of all eligible Medicare Advantage plans saw a decrease in the Diabetes Care – Kidney Disease Monitoring measure performance from 2022 to 2023 Star Ratings. The year 2022 marks the final measurement year for this measure, with Kidney Health Evaluation for Patients with Diabetes (KED) being the proposed replacement. Acknowledging this, plans are uniquely […]
Delivering Equitable Health Experiences Among Medicaid Populations
Earlier this month, four of mPulse’s best and brightest subject matter experts packed up and headed to sunny Florida to attend The Strategic Solution Network’s (SSN) 14th Annual Medicaid Innovations Forum. A huge topic of conversation was, not surprisingly, the FCC’s Declaratory Ruling on phone outreach for redetermination. Released in late January, this ruling opened […]