Applying powerful technology to the end-to-end consumer journey means better performance, improved cost savings and better health outcomes, at scale.
A leading health organization supports users in owning their health by providing personalized, data-driven information to improve health outcomes. They partner with mPulse to provide tailored conversations and deep engagement solutions that lift engagement and drive behavior change.
engagement rate in 6-month SMS Hypertension Program
A combination of coaching and SMS messaging helped support app users that want to improve their heart health across health topics such as eating healthier, exercising, stress management, sleeping better, and medication adherence.
The organization’s team of coaches and digital resources coupled with mPulse’s tailored and dynamic SMS messaging enabled members to overcome barriers, build health skills, and stay on track to reach their health goals.
The program ran for 6 months and focused on curated education and maintenance tracks to inspire optimal self-efficacy and long-term behavior change.
One of the largest managed care organizations in the country who serves approximately 5 million members across 13 states and the District of Columbia partners with mPulse to deliver on their mission of helping members gain equal access to critical care and health resources.
care managers across 20+ health plans using mPulse’s Engagement Console
Reach, engage and empower hard-to-reach and high-risk members using Engagement Console to connect care managers with members across critical support areas such as pharmacy support, appointment scheduling, managing coverage, and utilization of available health plan resources.
The program leverages a two-way care manager texting program that uses 1 to 1 texting to rapidly connect with care managers via SMS. 20 Portal environments were built across Medicaid, Medicare and Exchange lines of business.
Care managers had the option to either send preloaded templates or free form. Numerous languages were used for the program such as Mandarin and Haitian Creole.
Engagement Console’s 1 to 1 capabilities improved health equity and access for the plan’s most vulnerable members at key moments, connecting them to critical needed resources and improving member experience at scale.
A large integrated managed care organization partners with mPulse to deliver highly tailored and relevant messaging across numerous critical member engagement initiatives within 8 states for 10+ years.
click through rate to online SNAP application
Increase the number of eligible members who sign up for food benefits, increase awareness of SNAP food benefits while destigmatizing negative perceptions, and increasing the number of applications.
25,413 eligible members in Hawaii received both email and SMS communications that included a total of 4 MMS images to educate and encourage members to apply for SNAP.
Members received communications that assessed if they were already enrolled, provided education about the enrollment process, and information about how the program would benefit them/ what to expect.
Links to the online application were included within the messaging, empowering members to act in the moment.
A managed health care organization dedicated to improving health outcomes for their beneficiaries partners with mPulse to deploy 170+ programs across business lines to amplify their mission and improve quality performance.
reduction in the number of times members were visiting the ER
Decrease unnecessary ER visits by educating members around when and where to seek more appropriate care for their health needs to deliver better member satisfaction and improve cost savings.
Members in California and Louisiana were sent either SMS or IVR messaging in English or Spanish. SMS messages included an MMS educational infographic.
Educational messaging informed members whether they should seek care at the ER, Urgent Care, or with their primary care provider depending on their health needs, while assessing their knowledge of care options.
Links to related resources on the plan’s website in addition to a member services phone line, or nurse line was included within messaging to provide members with additional support.
A leading integrated delivery network and leading health system partners with mPulse to create meaningful relationships with their patients at scale.
reduction in appointment no-show rate
Provide timely SMS reminders regarding upcoming appointment to reduce no-show rates, improve on-time arrivals, and improve patient satisfaction.
Personalized, interactive and automated SMS messages were sent to patients with upcoming appointments, reminding them of their visit.
Health System staff leveraged Engagement Console to seamlessly shift from automated messages to 1:1 conversations as needed to assess scheduling needs.
A Medicare and Medicaid health plan providing care to over 500,000 beneficiaries in the state of Oregon partners with mPulse to implement tools that ensure streamlined processes and protect resources by automating manual referral and authorizations tasks.
fax reduction (from 98% fax submission to 54% in one year)
Develop a seamless flow of information with providers to automate routine activities and overcome heavy reliance on expensive and slow manual review process and workflow.
Decrease provider burden by implementing tools to lower manual administrative tasks and improve the provider experience.
Implement advanced rules engine to support complex logic and customized business rules for real-time approval and denial of requests.
Scale resources by automating manual processes, resulting in Full-Time Employee (FTE) time/ resource savings.
years of consumer engagement experience
customers across the healthcare ecosystem
digital consumer transactions annually
and HIPAA-Compliant
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