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Industry-Leading Results

Applying powerful technology to the end-to-end consumer journey means better performance, improved cost savings and better health outcomes, at scale.

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Medline Improves Medical Supply Reorder Rates

PARTNERSHIP AT A GLANCE

Medline is a leading medical supply company that has worked with mPulse since 2017 to improve health outcomes and patient experience using digital channels to engage their patient population.

RESULTS
  • 60.1%

    engagement in medical supply reorder program using Engagement Console

  • 89
    %

    of patients responded in less than 15 min

GOAL

Proactively inform patients due for a medical supply reorder that it’s time to refill supplies, increase timely reorder rates, and improve patient experience and satisfaction through automated, frictionless SMS communication.

STRATEGY
  1. Tailored Outreach:

    561,000 Dynamic SMS text messages were sent to patients due for a medical supply refill. Workflows for insurance changes and provider changes were also included. This automated approach resulted in 98% positive patient sentiment.

  2. Engagement Console:

    Engagement console was used to further enhance patient experience by including a CHAT response which would allow the patient to seamlessly switch from automated messages to 1:1 conversations with a live agent.

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Diabetes Disease Management

PARTNERSHIP AT A GLANCE

A leading Medi-Cal plan serving over 150K members partners with mPulse to deliver meaningful solution to improve plan performance and member health outcomes at scale.

RESULTS
  • 93%

    opt-in maintained throughout the two-year program

  • 1.6
    X

    increase in diabetes related preventive screenings

GOAL

Engage with a diverse, multilingual population living with diabetes to help them better manage their care while assessing the efficacy of SMS messaging in improving health outcomes and plan performance.

STRATEGY
  1. Multilingual Outreach:

    Multilingual content and health education was deployed to members in either English, Spanish or Chinese over the course of a two-year texting program.

  2. Designed for Behavior Change:

    The program promoted effective diabetes self-care habits, provided diabetes screening information and offered tips for general wellness including nutrition, physical activity and stress reduction.

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Improving Hypertension Management with SMS Engagement

PARTNERSHIP AT A GLANCE

A leading health organization supports users in owning their health by providing personalized, data-driven information to improve health outcomes. They partner with mPulse to provide tailored conversations and deep engagement solutions that lift engagement and drive behavior change.

RESULTS
  • 90.6%

    engagement rate in 6-month SMS Hypertension Program

  • 86.8
    %

    response rate

  • 54.7
    %

    link click through rate

GOAL

A combination of coaching and SMS messaging helped support app users that want to improve their heart health across health topics such as eating healthier, exercising, stress management, sleeping better, and medication adherence.

STRATEGY
  1. Cutting-edge capabilities:

    The organization’s team of coaches and digital resources coupled with mPulse’s tailored and dynamic SMS messaging enabled members to overcome barriers, build health skills, and stay on track to reach their health goals.

  2. Designed for Behavior Change:

    The program ran for 6 months and focused on curated education and maintenance tracks to inspire optimal self-efficacy and long-term behavior change.

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Market Leading Scale

EXPERIENCE
0 +

years of consumer engagement experience

Reach
0 +

customers across the healthcare ecosystem

Scale
0 B+

digital consumer transactions annually

Security

HITRUST

Certified

and HIPAA-Compliant

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