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Solutions Condition & Care Management

Digital Solutions for Condition and Care Management

Better care. Lower costs. With our suite of digital products, expensive and difficult condition management become a thing of the past.

From Challenges to Opportunities

Proactive, Not Reactive

Predict each member’s risk for ED visits, medication adherence, and preventive care compliance to proactively engage them and drive action.
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Expensive Conditions

Prevent avoidable ED visits and hospitalizations through proactive care management and education.
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Complex Care

Simplify care collaboration and coordination with digital tools to connect with members and enable greater accessibility and care access.
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Solve Your Challenges »

Welcome to Your Condition Management Toolkit

Hypertension Management

Diabetes Management

Behavioral Health Management

Condition Management Streaming Content

Real Members, Real Outcomes

0 %

engagement in 6-month Hypertension Management Program

0 %

increase in diabetes-related preventive care visits

0 %

increase in behavioral health therapy sign-ups

WEBINAR

Activating Behavior Change in Diverse Medicaid Populations

See how Kaiser Permanente leveraged mPulse’s Conversational AI solutions through SMS texting to drive healthy actions for a diverse Medicaid population.

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Making Condition Management More Manageable for All

Predictive Models for Personalization

Leverage predictive models to predict and assess members living with chronic conditions to gain insight into risk levels for compliance, SDoH data, and more to enable targeted omnichannel interventions that identify and overcome barriers.

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Then, Intervene

Deploy meaningful interventions and deliver the right number of touchpoints to drive behavior change across your population based on risk.

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Inspire Health Literacy

Deliver impactful streaming content around disease management to educate and empower members to feel confidence in managing their health while reinforcing the importance of routine care and prevention.

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One-to-One Engagement

For members who require high-touch interventions, automatically switch from automated SMS conversations to manual staff intervention as needed to support members at key moments.

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Navigation, Simplified.

Make it frictionless for members to navigate their health, from medication management to disease education, to provider scheduling and more using our configurable portal environment and suite of self-service tools to simplify care across constituents.

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CASE STUDIES

Better Conversations. Better Outcomes.

  • CASE STUDY

Improving Hypertension Disease Management

Goal:

Empower members living with Hypertension to own their health while improving health outcomes.

Solution:

A 6-month SMS program was deployed in conjunction with coaching staff to support members living with hypertension. Topics ranged from overcoming barriers to medication adherence to adopting healthier lifestyle habits.

Results:

90.6%

of members engaged with the program

86.8%

response rate

54.7%

of members clicked links to related resources, support and education

Testimonials

Hear from Our Customers

“Boston Medical Center HealthNet Plan is a mission-driven organization, committed to consistently elevating our high bar for managing the care of vulnerable populations. Our partnership with Decision Point is another step toward raising that bar as new and advanced technologies become available that will improve the quality of care and experience for our members.”

Jeff Hunt, Chief Product and Marketing Officer at Boston Medical Center HealthNet Plan

“Medical Mutual is committed to improving the lives of our members by offering high-quality products and services. Each member’s experience with their health plan is critically important to us because it provides them with the right foundation to lead happier and healthier lives. Decision Point has enabled us to further our mission by helping us engage members more effectively.”

Mark Pencek, Vice President of Customer Experience at Medical Mutual

“mPulse enables us to leverage our information assets in a way that helps us enhance the quality of care provided to our members. These initiatives have resulted in more satisfied members and a double-digit reduction in avoidable hospitalizations.”

David Lemperle, SelectHealth

“Maintaining our high-quality standards to serve our patients to the best of our ability, lies in understanding our patients’ needs, preferences, and individual healthcare journeys. Our partnership with Decision Point has proven valuable in ensuring that we are making the most of our data assets and translating the insights derived into first-rate patient care and experience.”

Dr. Rahul Nayyar, Chief Medical Officer at Choice Medical Group

“When consumers are active participants in their care, outcomes are better and costs are lower. We create value for our customers through leveraging technology to improve speed and quality of care, and mPulse is the ideal partner to assist us in more efficiently and effectively engaging consumers in their health. mPulse’s expertise and success in developing innovative solutions at the cross-section of healthcare and mobile qualifies them as a consummate partner.”

mPulse Customer

“It’s been an incredible partnership and initiative for us.”

Todd Robin, Senior Director Global and US Marketing, Medtronic

“I’ve been walking more and eating healthier and sleeping more. I didn’t realize how much I had let myself go. The tips really helped me”

Rich, MA Member

CONTACT US

Take the First Step

Ready to revolutionize health journeys for your population? We’d love to speak with you. Fill out this short form and we’ll be in touch.

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