Solution’s designed to support members throughout their care journey, from onboarding to plan navigation and benefit utilization.
Engagement throughout a 6-week plan navigation program
Members reporting improved understanding of plan benefits
Build Meaningful Member Relationships
Direct members to needed resources and information using conversational AI and natural language understanding (NLU) to decipher responses and follow up with personalized resources.
Engage with members who need additional high-touch support by using mPulse’s Engagement Console for 1:1 text interactions with support staff.
Prevent churn by creating exceptional member experiences using tailored dialogues and content that improve quality scores, optimize plan initiatives, and improve member experience and satisfaction.
Education Inspires Action
Our cinematic content is delivered through each member’s preferred channel and empowers action by providing rich educational experiences with customizable calls-to-action.
Educate members in 60 seconds or less with relatable animations designed to elevate experience and create transparency around plan offerings.