“We’re focused on delivering innovative, consumer-focused solutions to market. Partnering with mPulse to deploy an interactive, text message-based solution for our consumers has raised our level of service and improved customer satisfaction.”
Solutions that ensure your members stay delighted and your quality ratings impressive.
member reported program satisfaction
CAHPS measures improved by 1-Star within one year
of members reported better understanding of plan benefits and resources
In this white paper, learn how healthcare organizations can create educational health content through videos, bite-sized content, interactive FAQs, polls, quizzes and more, and incorporate it in their outreach to see program engagement times and health literacy both significantly improve.
Make your data work for you. We bring together disparate plan data, paired with consumer and public domain data to understand how each member moves throughout the world.
Tackle experience with personalized omnichannel outreach that incorporates behavioral science and streaming content to build health literacy. Your members will be empowered to utilize resources and complete plan surveys, and in the end, it’s improved member engagement and satisfaction for all.
Create more meaningful connections, provide the best online experience, and simplify the member journey by connecting them to all the tools they need for managing their plan coverage and health in one place.
“We’re focused on delivering innovative, consumer-focused solutions to market. Partnering with mPulse to deploy an interactive, text message-based solution for our consumers has raised our level of service and improved customer satisfaction.”
“Sometimes a phone call isn’t convenient. We’ve partnered with mPulse to utilize texting to connect with our patients, giving them more options for communication, patient engagement, and an improved patient experience on their health journey. Thanks mPulse!”
“I text with my family, so it makes sense to text with my plan to keep up with my health.”
Ready to revolutionize health journeys for your population? We’d love to speak with you. Fill out this short form and we’ll be in touch.
