Data-driven solutions to delight your members and elevate your quality ratings.
member reported program satisfaction
CAHPS measures improved by 1-Star within one year
of members reported better understanding of plan benefits and resources
Make your data work for you. We bring together disparate plan data, paired with consumer and public domain data to understand how each member moves throughout the world.
Tackle experience with personalized omnichannel outreach that incorporates behavioral science and streaming content to build health literacy. Your members will be empowered to utilize resources and complete plan surveys, and in the end, it’s improved member engagement and satisfaction for all.
Create more meaningful connections, provide the best online experience, and simplify the member journey by connecting them to all the tools they need for managing their plan coverage and health in one place.
“Boston Medical Center HealthNet Plan is a mission-driven organization, committed to consistently elevating our high bar for managing the care of vulnerable populations. Our partnership with Decision Point is another step toward raising that bar as new and advanced technologies become available that will improve the quality of care and experience for our members.”
“Medical Mutual is committed to improving the lives of our members by offering high-quality products and services. Each member’s experience with their health plan is critically important to us because it provides them with the right foundation to lead happier and healthier lives. Decision Point has enabled us to further our mission by helping us engage members more effectively.”
“mPulse enables us to leverage our information assets in a way that helps us enhance the quality of care provided to our members. These initiatives have resulted in more satisfied members and a double-digit reduction in avoidable hospitalizations.”
“Maintaining our high-quality standards to serve our patients to the best of our ability, lies in understanding our patients’ needs, preferences, and individual healthcare journeys. Our partnership with Decision Point has proven valuable in ensuring that we are making the most of our data assets and translating the insights derived into first-rate patient care and experience.”
“We’re focused on delivering innovative, consumer-focused solutions to market. Partnering with mPulse to deploy an interactive, text message-based solution for our consumers has raised our level of service and improved customer satisfaction.”
“Sometimes a phone call isn’t convenient. We’ve partnered with mPulse to utilize texting to connect with our patients, giving them more options for communication, patient engagement, and an improved patient experience on their health journey. Thanks mPulse!”
“I text with my family, so it makes sense to text with my plan to keep up with my health.”
Ready to revolutionize health journeys for your population? We’d love to speak with you. Fill out this short form and we’ll be in touch.
