Solutions CAHPS & Member Experience

Become CAHPS-Centric & Member Obsessed

Data-driven solutions to delight your members and elevate your quality ratings.

Big Challenges, Bigger Solutions.

Who's Responding and How

Use AI & Machine Learning to predict CAHPS survey behavior and response propensity for every member and every CAHPS measure.
Learn More »

Tailored Touchpoints

Gain access to barrier-specific, behavioral science-backed communications designed to resonate.
Learn More »

Communication Breakdown

Data-backed channel selection to maximize reach and likelihood to engage.
Learn More »
Solve Your Challenges »

Welcome to Your Member Experience Toolkit

CAHPS Outreach Calculator

CAHPS Provider Scorecards

Member-Level Predictions

CAHPS Response Database

Digital Member Surveys

HOS Assessment

Inflection Point Tracking

Impactful Experience Lead to Impactful Results

0 %

member reported program satisfaction

0 /8

CAHPS measures improved by 1-Star within one year

0 %

of members reported better understanding of plan benefits and resources

Technology that Transforms Experience

Satisfaction, Powered by Data

Make your data work for you. We bring together disparate plan data, paired with consumer and public domain data to understand how each member moves throughout the world.

Learn More »

Engage Members at Scale

Tackle experience with personalized omnichannel outreach that incorporates behavioral science and streaming content to build health literacy. Your members will be empowered to utilize resources and complete plan surveys, and in the end, it’s improved member engagement and satisfaction for all.

Learn More »

Connect Members to Key Digital Health Tools

Create more meaningful connections, provide the best online experience, and simplify the member journey by connecting them to all the tools they need for managing their plan coverage and health in one place.

Learn More »
CASE STUDIES

Intelligent Outreach. Better Outcomes.

D-SNP Member Onboarding

Provide an exceptional member onboarding experience to over 45,000 dual eligible plan members.

Goal:

Welcome and onboard new D-SNP members while encouraging utilization of available benefit programs and resources.

Solution:

mPulse leveraged targeted SMS outreach throughout a 3-week onboarding program that promoted plan information and encouraged engagement in different benefits such as over the counter drug card, food benefit card, provider finder, and more.

Results:

58%

Engagement in onboarding program

CAHPS & Member Experience Improvement

Deploy a program to improve CAHPS measures and member sentiment by identifying and targeting the optimal number of members with robust impactful communications.

Goal:

Achieve a 5-Star CAHPS rating within one year.

Solution:

mPulse identified that a campaign targeting 2,364 specific high-risk members (out of a total membership of 50,000) would yield a 1-Star lift for each measure with 90% confidence. mPulse worked with the plan to outreach to these members and address their predicted barriers to dissatisfaction.

Results:

3

pp average improvement on CAHPS measures scores for the intervention group vs the control group

5

stars and market leadership achieved for CAHPS

Leading Plan doubles HRA Completions

Goal:

Improve HRA completion rate while gathering member insights at scale

Solution:

Two-way multilingual SMS messages were sent to members who hadn’t completed an HRA or had been previously unresponsive to traditional outreach attempts via direct mail.

Results:

2X

increase in HRA completions from 4.8% to 10% completion rate in 4 months

$25

estimated cost savings per mobile completed HRA

$60,000

total savings within 4 months

Testimonials

Hear from Our Customers

CONTACT US

Take the First Step

Ready to revolutionize health journeys for your population? We’d love to speak with you. Fill out this short form and we’ll be in touch.

By submitting this form, you agree we can contact you and store your data. We promise to keep it safe. Learn more.

resources feed

Resources at Your Fingertips