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Solutions

Transform Consumer Health Journeys with Industry-Leading Solutions

Solving healthcare’s challenges is our exclusive focus. Explore our suite of digital solutions, designed to make an impact.

  • SOLUTIONS BY ENGAGEMENT
  • SOLUTIONS BY INDUSTRY

CAHPS & Member Experience

Elevate member experience and CAHPS performance through risk prediction and data-driven engagement.

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Population Health

Leverage predictive insights and digital outreach to assess and address health needs across your population.

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HEDIS® & Prevention

Deliver proactive and targeted digital programs to improve health outcomes and HEDIS measure performance.

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Provider Relations

Improve relationships with your provider network and give them the tools they need to better care for your members.

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Social Needs

Promote health equity and address unmet social needs across your population through data-driven outreach.

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Condition Management

Empower consumers with tools and resources for effective management of chronic conditions.

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Acquisition and Retention

Gain and retain more members by overcoming barriers to enrollment and solving for top disenrollment drivers.

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Care Team Collaboration

Improve collaboration with unique tools to bridge the gap between members, providers, and the health plan.

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Access to Care

Reduce unnecessary ER utilization and facilitate care access through digital outreach.

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Medicare

Know your members, charm your members, keep your members. Activate Star power with our suite of solutions aimed at Medicare’s toughest challenges.

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Medicaid

Engage, Empower, Retain, Repeat. Improve health outcomes and quality improvement initiatives through powerful digital solutions.

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ACO/VBC/MSO

Provide high-quality coordinated care with digital solutions designed for at-risk organizations.

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Life Sciences & Clinical Trials

Improve the clinical trial patient experience and site staff efficiency through high-impact digital outreach solutions.

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Commercial

Upgrade processes and lower operational costs, while improving the total experience for employers and their employees.

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Health Systems

Leverage innovative digital tools and omnichannel engagement to streamline processes, deliver better care, and improve health outcomes.

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Pharmacy

Leverage innovative digital tools and omnichannel engagement to increase both medication adherence and business efficiencies.

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Third-Party Administrators (TPAs)

Lead your self-insured employers to higher cost savings, better plan utilization, improved compliance, and satisfied employees.

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Exchange

Expand your exchange membership using mPulse’s powerful technology and industry-leading marketplace solutions.

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Dental Plans

Leverage digital technology to improve member experience and empower self-efficacy.

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OUTCOMES

Better Conversations. Better Outcomes.

Combining powerful technology with depth of healthcare expertise, mPulse delivers high-impact results for our partners.

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4.7pp

improvement in access related measures

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8X

increase in new members engaging with content year over year

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58%

SMS engagement rate in new member onboarding program

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30.6%

click through rate across touchpoints

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22pp

increase in recertification rates

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60.1%

engagement in medical supply reorder program using Engagement Console

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Testimonials

Hear from Our Customers

“At the core of our approach is connecting with consumers early in their decision-making process, building awareness and conversion with prospective consumers and continuing to build activation, loyalty, and advocacy throughout the relationship . With the mPulse solutions, our consumermer-centric approach is extended and enhanced with the use of micro-targeted, personalized, and interactive text messaging.”

Paul, CEO

“I’ve spent much of my career studying the ability of different interventions to drive advancements in population health management, and I’m excited about the possibility for mPulse to engage individuals in their health using tailored and interactive text messaging to improve outcomes and lower costs.”

Dr. Ateev Mehrotra, Professor of Healthcare Policy and Medicine, Harvard Medical

“mPulse has been there for us, finding creative ways for us to reach consumers the way they want to be reached. We have been able to improve awareness and support around our wellness strategies through mPulse’s mobile messaging solutions.”

Neil, Strategic Communication Consultant, Humana

“The collaboration with mPulse encapsulates the AxisPoint Health mission to improve health and care coordination for individuals while lowering costs for our payer clients.”

Ron, CEO

“When consumers are active participants in their care, outcomes are better and costs are lower. We create value for our customers through leveraging technology to improve speed and quality of care, and mPulse is the ideal partner to assist us in more efficiently and effectively engaging consumers in their health. mPulse’s expertise and success in developing innovative solutions at the cross-section of healthcare and mobile qualifies them as a consummate partner.”

mPulse Customer

“After looking at potential technology partners to help build our new transparency tool, we had no doubt that HealthTrio was the right choice. For the past 17 years, HealthTrio and Harvard Pilgrim have worked together to bring a robust set of online self-service tools to our members and providers, and we’re excited to build on that relationship. HealthTrio is helping us take a complex concept and translate it into simpler terms so Harvard Pilgrim members can easily understand. Ultimately, our members will be able to make more informed choices about how they spend their health care dollars.”

Senior Executive, Commercial Business Segment, Harvard Pilgrim HealthCare

“Engaging our members in their health is a top goal for us. Personalized and interactive text messaging with help SCFHP drive member portal adoption and close gaps in care, improving outcomes for our members and our organization.”

Chris Turner, Chief Operating Officer, Santa Clara Family Health Plan

“mPulse’s understanding of the Medicaid population and insight-driven mobile engagement solution has enabled us to connect and engage in two-way dialog with our members, a conversation that’s led to improved knowledge of our services, generating better health outcomes.”

Susan, Chief Marketing Officer

“mPulse’s solutions are based on its deep understanding of the unique challenges health plans face in managing Medicaid and other vulnerable populations, and it’s demonstrated time and again its ability to design effective mobile engagement strategies.”

Dr. Nancy R. Wharfield, Associate Chief Medical Officer, Gold Coast Health Plan

“One of the best ways to connect with our customers is mobile. mPulse has been a partner for several years and has helped us deliver on key aspects of our mobile roadmap. It is actually fun collaborating with mPulse to design new mobile solutions for our members.”

Chip Strosnider, Director of Technology and Innovation, Kaiser Permanente

CONTACT US

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