Finding qualified providers and receiving timely care should be the standard for all.
members found a provider using the Provider Search Tool
reduction in appointment no-show rate
unique click-through rate to schedule appointments
members saved money using the Cost Transparency Tool
This paper shows the key considerations and best practices for driving outcomes for hard-to-reach members and real examples of how plans have leveraged Conversational AI technology to expand existing engagement efforts, impact key quality metrics, and transform how they are able to deliver care for their members who need it most.
Put the resources members need to make better health decisions, understand their plan coverage, and get timely care directly in their hands by guiding them to key digital health navigation and management tools in your dedicated member portal.
Make it easier for members to obtain access to care when they need it, understand all costs associated with medical services and procedures, search for providers based on criteria important to them, and more.
Proactively engage members with meaningful digital outreach to empower action regarding appointment scheduling, appointment reminders, and procedural compliance.
“Boston Medical Center HealthNet Plan is a mission-driven organization, committed to consistently elevating our high bar for managing the care of vulnerable populations. Our partnership with Decision Point is another step toward raising that bar as new and advanced technologies become available that will improve the quality of care and experience for our members.”
“Medical Mutual is committed to improving the lives of our members by offering high-quality products and services. Each member’s experience with their health plan is critically important to us because it provides them with the right foundation to lead happier and healthier lives. Decision Point has enabled us to further our mission by helping us engage members more effectively.”
“mPulse enables us to leverage our information assets in a way that helps us enhance the quality of care provided to our members. These initiatives have resulted in more satisfied members and a double-digit reduction in avoidable hospitalizations.”
“Maintaining our high-quality standards to serve our patients to the best of our ability, lies in understanding our patients’ needs, preferences, and individual healthcare journeys. Our partnership with Decision Point has proven valuable in ensuring that we are making the most of our data assets and translating the insights derived into first-rate patient care and experience.”
“We improved our no-show rate by 20%. We were thrilled! It was more than I expected. And we had 97% satisfaction rate.”
“Sometimes a phone call isn’t convenient. We’ve partnered with mPulse to utilize texting to connect with our patients, giving them more options for communication, patient engagement, and an improved patient experience on their health journey. Thanks mPulse!”
“Thank you for helping me find a female doctor near me. I’ve been putting it off for so long because I didn’t know I had options, this was the push I needed.”
Ready to revolutionize health journeys for your population? We’d love to speak with you. Fill out this short form and we’ll be in touch.
