2015
mPulse was founded as a spin-off from a consumer digital messaging company, continuing established partnerships with several leading healthcare organizations.
Bringing together healthcare expertise, passionate teams, and best-in-class technology to pave the way for better health experiences.
mPulse combines predictive analytics and advanced digital experience technology to deliver business efficiencies and more equitable health outcomes at scale. That’s why 300+ healthcare organizations trust us to orchestrate personalized health journeys for their populations.
We focus on solving some of healthcare’s biggest challenges- fragmented data, siloed communication and one-size-fits-all capabilities which leads to disengaged and clinically overwhelmed consumers. As the leading health experience and insights company we transform these challenges into opportunities. Turning disparate data into actionable insights and disjointed communication into personalized health journeys.
We believe better healthcare starts with understanding each individual within the populations we serve, and better health outcomes come from delivering empowering digital experiences for consumers. These principles guide our team of experts across technology, data science and health equity, and drive our solutions for the leading healthcare organizations we partner with.
Turn data into actionable insights, pinpoint risk across your population and confidently make informed decisions with advanced predictive technology.
Deliver personalized, AI-driven outreach through ready-to-go programs or self-service tools, that empower consumers to take health action, from gap closure to retention.
Offer comprehensive health navigation tools and bring together members, providers, employers, brokers, and health plans into one integrated portal suite, H3O Connect.
Manage the entire member lifecycle with products to support quoting, plan shopping, enrollment, data management, billing, and commissions.
Improve health literacy with our library of interactive and easily edit content in your H3O Connect Portals with our Content Management System.
Transform consumer journeys with innovative technology powered by our HITRUST-certified, Health Experience and Insights Platform.
mPulse continues to innovate digital engagement and the consumer health experience.
mPulse was founded as a spin-off from a consumer digital messaging company, continuing established partnerships with several leading healthcare organizations.
mPulse delivered outreach to over 10 million health consumers and identified the need for automated interactive capabilities to address consumer responses to outreach programs.
mPulse launched Conversational AI capabilities using NLU to interpret member responses and deliver personalized responses at scale.
mPulse developed full suite omnichannel capabilities through the acquisition of MessageBeam and launch of IVR and mobileweb.
mPulse published research with Kaiser Permanente demonstrating the effectiveness of Conversational AI programs and reached 250 million consumer touchpoints annually.
mPulse rapidly deployed extensive COVID-19 engagement programs enabling its partners to address health literacy gaps, streamline vaccination programs and address social isolation.
mPulse partnered with over 100 healthcare organizations and acquired The Big Know company to innovate the integration of streaming content into digital engagement programs
mPulse completed a growth investment by PSG and the acquisition of Healthcrowd reaching over 750 million consumer touchpoints annually and 150 healthcare partners
mPulse completed the acquisitions of HealthTrio and Decision Point to partner with over 300 healthcare organizations and support 4 billion consumer transactions annually
mPulse launched integrated health experience and insights technology to set new standards for health engagement and consumer-centric experiences.
Chief Executive Officer
Board Member
CEO
Bob Farrell is a 4-time CEO with a proven track record of building high growth, profitable software and technology-enabled service companies backed by private equity and public markets. Bob currently serves as an outside Member on the Board of Directors at Worldwide Express, Billtrust, Recycle Track Systems, Transportation Impact, GAN Integrity, and Tenstreet.
Chief Financial Officer
Lara is a highly experienced financial professional. She has a proven track record of driving growth and profitability through strategic financial planning and analysis, risk management, and business development. Lara has a deep understanding of financial strategies, and accounting principles, and has demonstrated the ability to effectively communicate financial information to both internal and external stakeholders. Lara hails from Scottsdale where she earned her degree in accountancy from Arizona State University and is a Certified Public Accountant.
Chief Product & Technology Officer
Sanjeev Sawai has a passion for building innovative software products. For the last decade+, he has led product and technology teams to deliver market-leading products. Sanjeev has a keen interest in systems theory and applies systems thinking to product development. He enjoys building and working with diverse, global teams. mPulse is a confluence of Sanjeev’s recent experience in healthcare, and 10 years of past work in conversational AI and speech applications.
Chief Marketing Officer
Brendan brings over 15 years of experience in the healthcare industry. He leads the development of mPulse’s go-to-market and solution strategies that address some of healthcare’s biggest consumer engagement challenges. His experience includes leadership roles at Johnson & Johnson and Medtronic Diabetes spanning North America, EMEA and Australia and NZ.
Chief People Officer
As Chief People Officer, Anne leverages her more than 14 years of HR experience to ensure mPulse’s team members receive the support and professional development they need to achieve their career goals through a comprehensive approach to talent acquisition, on-boarding, benefits, compensation, employee engagement and employee development. Prior to mPulse, Anne held positions at GlobalTranz, Transamerica, The Terraces, and HSBC. Anne earned a Bachelor of Business Administration from Southern New Hampshire University.
Chief Customer Officer
As Chief Customer Officer, Kate focuses on the total customer experience across the healthcare organizations that mPulse serves, helping transform how they deliver personalized consumer health journeys. In this role, Kate leads the Customer Success, Support and Professional Services teams across our portfolio of solutions.
Prior to mPulse, Kate held leadership positions at Vertex, MPS Group, Actium, and EMC. Kate earned a Bachelor of Science in Management Information Systems and a Master of Business Administration, both from Saint Joseph’s University in Philadelphia.
Chief Sales Officer
Having spent his entire professional career in Healthcare, Jim Carlough brings his experience on both the payer and provider sides of healthcare to drive mPulse’s growth and expansion. With more than 30 years of healthcare experience, Jim expanded into the technology side of healthcare in the late nineties.
His broad experience and capabilities go well beyond payer and into the provider space as well. His knowledge of health plan operations, Government Sponsored Healthcare, digital engagement and AI, as well as robotic transformation allows him to assist a wide range of constituents focused on improving engagement.
Chief Executive Officer
Board Member
CEO
Bob Farrell is a 4-time CEO with a proven track record of building high growth, profitable software and technology-enabled service companies backed by private equity and public markets. Bob currently serves as an outside Member on the Board of Directors at Worldwide Express, Billtrust, Recycle Track Systems, Transportation Impact, GAN Integrity, and Tenstreet.
We work with each other and our clients, leveraging individual strengths, to solve healthcare’s biggest challenges.
We treat others the way we would like to be treated, regardless of differences in background, opinion, or role.
We ground our actions and decisions in honesty while upholding the highest ethical and moral principles.
We continuously evolve and adapt, driving positive change and growing our business to deliver on our mission.
We advocate for striking a harmonious balance between personal and professional commitments, recognizing time as our most precious asset.
Advanced analytics enable you to anticipate health needs and optimize care delivery.
Simplify and enhance the digital journey for both health providers and consumers.
Deliver targeted health information that empowers consumers to make educated health choices.
Adapt and grow with the evolving demands of healthcare organizations and their consumers.
Ensure the highest standards of data protection and adherence to healthcare regulations.
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